Edith Kindrachuk
Lyon
Summary
Recognized for Collaborative and Motivational Leadership as well as Strategic Business Partnership with a Focus on the Design of Strategies and & the Successful Delivery of Value Added Solutions .
I am a Highly-Motivated Leader with the Desire to Take on New Challenges, Proposing my Expertise in the Development of Future Leaders .
Overview
21
21
years of professional experience
1
1
Certification
Work History
North America Director Information Services
DENTONS LLP
Toronto
01.2019 - 05.2023
- Directed budget activities to fund operations and maximize investments within the IT organization (over $50M+ for North America)
- Developed and implemented comprehensive strategies to enhance operational processes and organizational efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed business analysis core competencies and a project portfolio management system.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects and growth
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Canada Director Information Technology
DENTONS LLP
Toronto
03.2018 - 01.2019
- Reorganized the 44 Canadian staff into a more effective, collaborative and productive service oriented team
- Identified opportunities for improvement in operational performance metrics.
- Provided thought leadership, IT strategic planning and direction for the Canadian IT roadmap
- Used strong issue resolution and communication skills to cultivate and strengthen lasting stakeholders relationships.
- Implemented a GRC (Governance, risk management and compliance) approach to reliably achieve IT organizational goals
- Coordinated activities with other departments and senior leaderships to expedite work and improve interdepartmental performance.
- Supported and participated in the IT Canadian merger with the US, creating a new NA IT vision and team
IS Director (Consultant)
TSSA
Toronto
01.2017 - 12.2017
- Temporarily, led the technology team through strategy and operational achievements while providing mentorship
- Recommended corrective actions to conform to quality specifications.
- Partnered with staff to create professional development plans to support personal and business growth.
- Implemented and prepared comprehensive IT strategy, business plans and 3 year roadmap to support the organization overall new strategy
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Prepared presentations for board meetings summarizing key opportunities and developments within the company.
Sr. Project Manager (Consultant)
MCAP
Toronto
12.2015 - 12.2016
- Brought on board to address a critical failing enterprise project
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks and loss of revenues.
- Devised implementation plans and performed cost-benefit and ROI analyses.
- Successfully managed project scope, timeline and budget in alignment with company objectives.
- Created business cases and recommendations for the enhancements of service agreements
- Conducted post-project evaluations in order to assess effectiveness of strategies employed.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Provided training sessions to staff on new processes or systems related to projects.
Director, IT Ops, Infra & Support (Consultant)
RELIANCE HOME COMFORT
Toronto
01.2015 - 05.2015
- Oversaw the day-to-day operations (13 staff) (IT infrastructure and Application Support)
- Analyzed problematic situations and occurrences to provide solutions and facilitate a full IT integration with an additional new company
- Facilitated collaboration between teams by encouraging open communication channels.
- Ensured availability of mission critical Infrastructure services
- Successfully and quickly improved team motivation through clear objectives & responsibilities, projects prioritization, resources allocation with incentives
- In 4 months, successfully led the implementation of a vertical split of an Avaya Core platform (separation of 2 companies), the deployment of an upgrade (Avaya Aura R6.x) in 6 distinct locations with an additional network cutover to a new Core Network and the extension of the Active Directory environment to a new platform
- Collaborated with leadership to recruit full time Director's position
Director Delivery Services (Consultant)
POINTS.COM
Toronto
05.2014 - 12.2014
- Joined Points to temporarily manage the business operations delivery team (17 staff)
- Met with stakeholders to address issues and implement solutions.
- Designed and implemented significant process improvements and increase team engagement
- Quickly guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches, processes and solutions while strengthening the team value proposition
- Member of the steering committee responsible for the development of a new generation of digital products and platform
- Responsible for the successful delivery/integration of Points products and services (SaaS environment) to global clients (Mostly large multinational hotel chains and airline companies) within PCI and SOX compliancy
Sr. Director, Solutions Delivery
TRANSAT A.T.
Toronto
06.2010 - 05.2014
- IT leader for Canadian Incoming tour Operator (Jonview) and Transat Distribution Canada (600+ agencies)
- Reorganized and re-engaged dysfunctional IT organization (18 Canadian team members + Sri Lankan development hub)
- Managed staff, financials and key performance indicators to facilitate business operations.
- Joined HEDNA association (Electronic Distribution for the Hotel Industry) and contributed to multiple working groups related to connectivity and payments
- Assessed current organizational systems and infrastructure, recommending changes as needed:
- Reduced systems crashes by 80% within 1 year,
- Consolidated infrastructure in data center located in Montreal
- Enabled first ever analytical capabilities by providing a data mining solution
- Redefined and negotiated a new contract with critical vendor
- Led the implementation of a web solution offering dynamic hotel rates in addition to the current contracted rates
- Led workshop sessions with the business stakeholders to create a capability maturity model to support the company strategy and objectives
- Designed a 5 year technology roadmap and initiated a staged and modular delivery
- Led the implementation of an Extranet redesign utilized by 600 Travel agencies across the country
Director Information Technology
JOHNSON & JOHNSON MEDICAL PRODUCTS
Toronto
06.2004 - 12.2009
- Provided $1.4M of cost-avoidance within 1.5 year by enabling new tools and processes, rationalizing the number of applications and stabilizing the ERP system (JDE One World)
- Consolidated 90% of systems/applications in the US data center
- Created and implemented offshore development strategies with resources in Argentina
- Redesigned the IT annual operating budget resulting in +8% savings within 1 year and 20% within 2 years
- Acted as the Canadian CIO within the global council and participated in the redesign a new global IT organization
- Supported multiple franchises and shared service partners (7)
- Coached IT resources into senior level positions
- Canadian resources were nominated and selected to the J&J University Management program
- Organized workshops and seminars related to IT topics such as big data analytics resulting in the design and delivery of a Business Intelligence solution (Cognos 7)
- Led IT strategic and operational planning to achieve business objectives by fostering innovation and managing our projects portfolio within a SOX environment
- Conceptualized and implemented a long term eCommerce strategy
- Awarded in both 2007 and 2008 the best Canadian (GHX) eCommerce supplier of the year
Sr. Business Analyst
BRASCAN MEDIA
01.2002 - 01.2004
Education
Post-Graduate Diploma in Applied Information Technology -
Information Technology Institute (Toronto)
01.1998
Advanced Applied Research (DEA) - Cognitive Psychology
University of Lyon 2 (France)
01.1991
Masters of Psychology - Cognitive Psychology
University of Lyon 2 (France)
01.1989
Masters of Psychology - Clinical Psychology
University of Lyon 2 (France)
01.1988
Skills
- Verbal and Written Communication (bilingual French and English)
- IT Operations Management
- People Management (Leader with high retention results)
- Strategic Planning
- Contract and Vendor Management
- Program/Project Management (PMP Certified)
- Budget Control and Management
- Change Management (Certified Prosci Change practitioner)
- Crisis Management and issues resolutions
- Six sigma/Lean methodology
- Legal and Regulatory Compliance
- Ecommerce/Digital Experience
- ERP and SaaS implementations
- Offshoring & Outsourcing
- Data Center Consolidation
- Stack deployment
Certification
- PMP
- Prosci Change Practitioner
- ITIL V3
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Portuguese
Intermediate (B1)
B1
References
References available upon request.
Timeline
North America Director Information Services
DENTONS LLP
01.2019 - 05.2023
Canada Director Information Technology
DENTONS LLP
03.2018 - 01.2019
IS Director (Consultant)
TSSA
01.2017 - 12.2017
Sr. Project Manager (Consultant)
MCAP
12.2015 - 12.2016
Director, IT Ops, Infra & Support (Consultant)
RELIANCE HOME COMFORT
01.2015 - 05.2015
Director Delivery Services (Consultant)
POINTS.COM
05.2014 - 12.2014
Sr. Director, Solutions Delivery
TRANSAT A.T.
06.2010 - 05.2014
Director Information Technology
JOHNSON & JOHNSON MEDICAL PRODUCTS
06.2004 - 12.2009
Sr. Business Analyst
BRASCAN MEDIA
01.2002 - 01.2004
Post-Graduate Diploma in Applied Information Technology -
Information Technology Institute (Toronto)
Advanced Applied Research (DEA) - Cognitive Psychology
University of Lyon 2 (France)
Masters of Psychology - Cognitive Psychology
University of Lyon 2 (France)
Masters of Psychology - Clinical Psychology
University of Lyon 2 (France)
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