EBONGAS Ginmelie
Evry
Summary
Experienced insurance professional with a proven track record in managing insurance operations and delivering exceptional customer service. Seeking a challenging role as an Insurance Manager where I can utilize my leadership skills and industry knowledge to drive business growth and client satisfaction.
Overview
4
4
years of professional experience
Work History
Property Insurance Claims Manager
Generali
Saint-Denis
09.2023 - Current
- Provided training and guidance on best practices for handling new and existing claims.
- Developed procedures to streamline the claims process, improving overall efficiency.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Negotiated settlement agreements between claimants and insurance companies when necessary.
- Maintained accurate records of all claim activities including payments, denials and appeals.
- Input claim information and payments into company database.
Contract Manager of Disability Insurance Contract
Ensemble Protection Sociae ( BPCE Group)
Paris
09.2021 - 08.2023
- Resolved disputes between parties by analyzing relevant information and determining appropriate solutions.
- Ensured all changes to existing contracts were documented and approved in accordance with established policies.
- Managed the renewal process for expiring contracts, including negotiating new terms as needed.
- Answering cell and replying to email
- Deal with customers requests and complaints
Junior Underwriter ( Sandwich Class)
Assurissimo Broker
Asnieres-sur-seine
09.2020 - 08.2021
- Evaluated insurance applications and assessed risks to determine appropriate coverage and premium rates
- Negotiated terms and conditions with clients and brokers, ensuring compliance with company guidelines and regulatory requirements
- Reviewed and approved policy endorsements, endorsements, and cancellations in accordance with underwriting guidelines
- Conducted periodic reviews of existing policies to assess risk exposure and recommend adjustments as needed
- Provided technical support and training to junior underwriters and support staff.
Education
Master's Degree in Insurance - Specialized in Risk Management
ESA
Paris, France09-2023
Bachelor's Degree in Insurance - Specialized in Bank and Insurance
Université Paris Val De L'Essonne
Paris, France 07-2023
BTECH Higher National Diploma - Specialized in Insurance
ESA
Paris, France06-2022
Bachelor's Degree in Applied Linguistics - Specialized in English And Spanish
Université Paris 8
Saint-Denis09-2015
High School Diploma -
Lycée International Charles De Gaulle
Dijon, France 07-2015
Skills
- Financial Acumen
- Personnel Training
- Liability management
- Quality Assurance
- Legal Compliance
- Strong knowledge of insurance principles, products, and regulations
- Excellent leadership and managerial skills
- Effective communication and negotiation abilities
- Proficient in insurance software and Microsoft Office Suite
- Analytical thinking and problem-solving skills
- Team motivation
- Claims Processing
- Claims Evaluation
- Active Listening
- Property Damage Assessment
- Claim Form Analysis
Languages
French
First Language
English
Elementary (A2)
A2
Spanish
Elementary (A2)
A2
Russian
Beginner
A1
Interest and Activities
- Travel : United State, Spain, Canada, Poland, Belgium, Switzerland
- Sport : Yoga, Aqua-Gym, dance, Fitness
- Hobbies : reading, listening to music, cinema , going to the theater
References
References available upon request.
Timeline
Property Insurance Claims Manager
Generali
09.2023 - Current
Contract Manager of Disability Insurance Contract
Ensemble Protection Sociae ( BPCE Group)
09.2021 - 08.2023
Junior Underwriter ( Sandwich Class)
Assurissimo Broker
09.2020 - 08.2021
Master's Degree in Insurance - Specialized in Risk Management
ESA
Bachelor's Degree in Insurance - Specialized in Bank and Insurance
Université Paris Val De L'Essonne
BTECH Higher National Diploma - Specialized in Insurance
ESA
Bachelor's Degree in Applied Linguistics - Specialized in English And Spanish
Université Paris 8
High School Diploma -
Lycée International Charles De Gaulle
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