Easha Bitla
Sartrouville
Summary
Dynamic Tech Process Senior Specialist with a strong focus on program management and stakeholder collaboration. Successfully reduced onboarding time by two weeks and enhanced training quality through effective instructional design and performance monitoring, aligning initiatives with business objectives.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Tech Process Senior Specialist - L&D
Google Operation Center
Hyderabad
2019.08 - 2026.08
- Guided a team of trainers and operational staff, managing daily performance to consistently drive high-quality training delivery and learner outcomes.
- Utilized the ADDIE model to design and optimize adult onboarding curricula, achieving 100% throughput and reducing onboarding timelines by two weeks.
- Implemented Gemini Gems (AI) to automate and streamline the certification process, drastically cutting turnaround times and manual workload while preserving assessment quality.
- Conducted targeted coaching and gap analyses to address performance deficits, elevating overall team execution, problem-solving, and service quality.
- Standardized response templates and leveraged Kirkpatrick evaluation frameworks, slashing operational escalations by 92% and optimizing cross-functional workflows.
- Orchestrated training delivery for 5 site transitions, ensuring 100% compliance with quality benchmarks, strict timelines, and client operational expectations.
- Partnered with cross-functional leadership across Quality and Operations, delivering data-backed reporting, cohort progress analysis, and strategic alignment sessions.
Senior Process Executive
Cognizant Technologies Pvt Ltd
Hyderabad
2018.02 - 2019.07
- Enhanced Google Ads campaigns, provided exceptional customer service, and equipped clients with actionable data-driven strategies.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Associate
Inventurus Knowledge Solutions
Hyderabad
2016.10 - 2017.12
- Streamlined claim management operations to enhance revenue generation for healthcare providers.
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed training materials for new staff to ensure consistent knowledge transfer.
- Managed client communications to address inquiries and provide timely updates.
Customer Support Associate
Amazon Development Center
2016.02 - 2016.07
- Handled high-volume customer service interactions via call and chat channels, resolving inquiries and enhancing customer satisfaction for Amazon.
- Assisted customers with inquiries about products and services.
- Resolved customer issues through effective communication and problem-solving.
- Collaborated with team members to improve support processes and workflows.
Education
MBA -
IESEG School of Management
2027-06
Certification - Digital Marketing and Communications
MICA & upGrad
Hyderabad, IN2025-05
Bachelor of Pharmacy -
Osmania University
S.N. Vanita Pharmacy Maha Vidhyalaya 2014-04
Skills
- Training Delivery & Management
- Program Management
- Drive Business Objectives
- Stakeholder Management
- Cross-Functional Collaboration
- Performance Monitoring & Improvement
- Perform Training Need Analysis
- Process Improvement
- Learning Management Systems
- Instructional Design & Content Development
- Learning Technologies & Innovation
Certification
Introduction to program management, Advanced Prompt Engineering with ChatGPT, Introduction to Generative AI
Timeline
Tech Process Senior Specialist - L&D
Google Operation Center
2019.08 - 2026.08
Senior Process Executive
Cognizant Technologies Pvt Ltd
2018.02 - 2019.07
Senior Associate
Inventurus Knowledge Solutions
2016.10 - 2017.12
Customer Support Associate
Amazon Development Center
2016.02 - 2016.07
MBA -
IESEG School of Management
Certification - Digital Marketing and Communications
MICA & upGrad
Bachelor of Pharmacy -
Osmania University