DULANTHA WIJESUNDERA

• Assisted in daily front office operations and supported a team of 8 employees.
• Facilitated management of airline crew contracts ensuring compliance with negotiated agreements.
• Coordinated rapid room allocation during sudden flight cancellations.
• Supported maintenance of operational stability during high-occupancy and irregular situations.
• Assisted with corporate billing and credit control procedures.
• Conducted daily operational briefings and staff performance evaluations.

•Monitored payments, conducted daily cash control, and maintained accounting records

• Managed reservations by phone, email, or in person
• Managed and optimized room occupancy rates
• Welcomed guests, handled check-in and check-out, and provided personalized assistance
• Coordinated with other departments (housekeeping, restaurant) to anticipate guest needs

• Delivered oxygen tanks (70 kg) and respiratory equipment to patients’ homes
• Installed and maintained respiratory equipment at patients’ homes
• Prepared vehicle loading according to scheduled deliveries
• Performed routine vehicle maintenance and complied with road safety regulations
• Managed time efficiently and maintained patient relationships

• Welcomed and assisted international customers
• Organized and managed queues
• Responded quickly to customer requests and resolved issues to ensure comfort

•Reviewed and approved all invoices, ensuring accuracy and consistency.

• Handled front desk and phone reception, guided and informed guests
• Greeted and checked-in guests promptly and professionally.

• Managed cash handling, invoicing, reservations, and breakfast service

• Ensured safe environment with vigilant security monitoring during night shift.