Donatone Rosa
Experienced Guest Manager
Ornex
Profil professionnel
As Guest Manager with eight years of experience, I meticulously oversee inventory management, reservations, and the overall organization of the establishment. My strong service orientation, responsiveness, and ability to prioritise are key strengths. These qualities make me a professional dedicated to customer satisfaction.
Vue d'ensemble
3
3
Languages
1
1
Certification
3
3
years of post-secondary education
15
15
years of professional experience
Expérience
Guest Manager
Aquamarea Boutique Hotel
Polignano a mare, It
2025.07 - 2026.08
- Front office & back office- check-in/out / private concierge, dedicated service
- Reservations Accomodation - private transferts, tour organisation
- Room management schedule planning
- www.aquamarea.it
- Contact: Leo Galetta - +390808173087
Restaurant Manager
TerraRossa Italian Restaurant
Geneva
2023.01 - 2025.07
- Responsible for overseeing the overall operations and performance, running efficiently the restaurant, providing and maintaining an excellent customer service.
- Contact: Lorusso Patrizia
Customer Service Representative
Jet Aviation
Geneva
2022.05 - 2022.10
- Domestic and International Handling, Executive lounges, Passenger facilities.
Customer Service Agent
Ferrari Group worldwide import/export
Geneva
2019.09 - 2019.12
- Clients database updating, as400 billing, complaints resolution
Customer Service Agent
Swissport International
Geneva
2017.11 - 2019.06
- Airport front-desk tasks gate operations duties
Airport front-desk Agent
Alitalia Airline company
Rome
2011.03 - 2012.11
- Check-in for Economy - Business- First Class, customer care servic
- Boarding tasks, flights reports filling
Formation
Languages and Modern Cultures for Tourism (Bac3) - Langues étrangères
Università di Lingue e Letterature Straniere
Bari 2006.09 - 2009.05
Compétences
- Problem Solving
- Leadership
- Communication skills
- Time management
- Relation client
- Supervision d'équipes
- Gestion des stocks
Certificats
Diplôme de cafetiers, 09/2022, 2022-09-01
Langues
English
Expérimenté (C2)
French
Expérimenté (C2)
Italien
Bilingue
Personnalisé
- Travels
- Art
- Dance
Informations complémentaires
- TRAVELS India China, Mauritius, Thailand, Indonesia ...
Chronologie
Guest Manager
Aquamarea Boutique Hotel
2025.07 - 2026.08
Restaurant Manager
TerraRossa Italian Restaurant
2023.01 - 2025.07
Customer Service Representative
Jet Aviation
2022.05 - 2022.10
Customer Service Agent
Ferrari Group worldwide import/export
2019.09 - 2019.12
Customer Service Agent
Swissport International
2017.11 - 2019.06
Airport front-desk Agent
Alitalia Airline company
2011.03 - 2012.11
Languages and Modern Cultures for Tourism (Bac3) - Langues étrangères
Università di Lingue e Letterature Straniere
2006.09 - 2009.05