Djeneba Traore

• Supported the preparation of annual negotiation campaigns and the implementation of commercial agreements

• Managed and monitored national and regional promotional offers for GMS clients

• Responded to tenders in collaboration with Sales Directors and retail buyers using Excel pricing/logistics sheets and GDSN flows

• Built, managed, and updated commercial databases and promotional documents for shelf and in-store activation

• Updated electronic product catalogs (Equadis / Alkemics)

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.

• Managed and optimized customer orders end-to-end (order entry, coordination, follow-up)
• Acted as a key contact for clients, local offices, and subsidiaries across the Asia region
• Supported promotional operations and new product launches
• Monitored customer accounts with Market Managers to ensure volume targets achievement
• Consolidated sales forecasts, confirmed pricing and discounts, and monitored commercial cooperation budgets
• Coordinated with internal departments: sales, marketing, logistics, international flows, finance, quality

• Managed customer relationships: orders, contracts, and dispute resolution
• Processed customer orders end-to-end (order entry, lead time review, Bill of Lading, export documentation)
• Ensured proactive communication with clients regarding order status and delivery
• Handled invoicing and monitored customer payments