Djeneba Traore
Thionville,Moselle
Summary
Results-driven professional with expertise in CRM systems such as Salesforce, ERP platforms including SAP, and advanced tools like MS Office (Excel), GDSN, and Equadis/Alkemics. Demonstrates strong capabilities in commercial and marketing coordination, promotional campaign management, customer portfolio management, and cross-functional collaboration. Committed to leveraging technical proficiency and strategic insight to achieve organizational objectives while fostering collaborative environments.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sales Assistant
Petit Navire
Issy-les-Moulineaux, Hauts-de-Seine
2022.12 - 2025.01
• Supported the preparation of annual negotiation campaigns and the implementation of commercial agreements
• Managed and monitored national and regional promotional offers for GMS clients
• Responded to tenders in collaboration with Sales Directors and retail buyers using Excel pricing/logistics sheets and GDSN flows
• Built, managed, and updated commercial databases and promotional documents for shelf and in-store activation
• Updated electronic product catalogs (Equadis / Alkemics)
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Sales Assistant, Asia Region
Lactalis
Choisy-le-Roi, Val-de-Marne
2023.04 - 2023.09
• Managed and optimized customer orders end-to-end (order entry, coordination, follow-up)
• Acted as a key contact for clients, local offices, and subsidiaries across the Asia region
• Supported promotional operations and new product launches
• Monitored customer accounts with Market Managers to ensure volume targets achievement
• Consolidated sales forecasts, confirmed pricing and discounts, and monitored commercial cooperation budgets
• Coordinated with internal departments: sales, marketing, logistics, international flows, finance, quality
Customer Service Coordinator
Snetor
Courbevoie, Hauts-de-Seine
2022.04 - 2022.08
• Managed customer relationships: orders, contracts, and dispute resolution
• Processed customer orders end-to-end (order entry, lead time review, Bill of Lading, export documentation)
• Ensured proactive communication with clients regarding order status and delivery
• Handled invoicing and monitored customer payments
Education
Master - International Trade and Export Marketing
Institute of European Studies
Paris 2021.09 - 2023.09
Bachelor - Applied Foreign Languages
University of Reims Champagne-Ardenne
Reims 2017.09 - 2020.06
Skills
CRM: Salesforce
ERP: SAP
Tools: MS Office (Excel), GDSN, Equadis / Alkemics
Commercial & Marketing Coordination
Promotional Campaign Management
Customer Portfolio Management
Cross-functional Collaboration
Languages
French - Native
English - professional
German - Basics
Leisure activities
Sport, Travel, Tourism
Certification
Les principes fondamentaux du marketing digital
Timeline
Sales Assistant, Asia Region
Lactalis
2023.04 - 2023.09
Sales Assistant
Petit Navire
2022.12 - 2025.01
Customer Service Coordinator
Snetor
2022.04 - 2022.08
Master - International Trade and Export Marketing
Institute of European Studies
2021.09 - 2023.09
Bachelor - Applied Foreign Languages
University of Reims Champagne-Ardenne
2017.09 - 2020.06