Divine MBITI KEN

Sales of Second handed clothes

• Contributed to successful sales campaigns by creating compelling sales collateral materials.
• Consistently exceed sales goals, achieving Number% increase in Type sales YoY.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Analyzed monthly sales trends to implement identified sales processes and improvement changes.
• Maintained a high level of availability for all systems by addressing incidents quickly through effective root cause analysis and incident management processes.
• Enhanced server reliability by conducting thorough hardware and software maintenance tasks.
• Streamlined data center operations by implementing efficient monitoring protocols and procedures.
• Improved system performance with regular firmware upgrades and patches for servers, switches, and other equipment.
• Collaborated closely with cross-functional teams to support critical infrastructure projects within the data center environment.
• Ensured strict adherence to industry best practices for cable management, resulting in an organized and efficient workspace.
• Developed comprehensive documentation for data center processes, empowering team members to work more efficiently.
• Delivered continuous improvement through rigorous implementation of change management processes and procedures.
• Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
• Conducted training sessions for new team members, fostering a culture of continuous learning and professional growth within the data center operations group.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Moved and installed shelves, power strips, rails, servers, switches and other equipment.
• Entered device locations and cable connections into database.
• Installed and managed structured cabling infrastructure.
• Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
• Designed and evaluated WAN and LAN connectivity technologies.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Provided faculty and staff with security software and network configuration support.
• Worked collaboratively with vendors to resolve hardware or software issues expeditiously while minimizing disruptions to ongoing operations within the facility.
• Contributed to disaster recovery efforts by executing established plans and procedures during critical events.
• Assisted in the planning and execution of data center migrations, ensuring minimal disruption to end users.
• Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
• Assisted with performing infrastructure readiness tests.
• Monitored network hardware operations to evaluate proper configuration.
• Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
• Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
• Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
• Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
• Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
• Dressed and labeled cables for easy identification and traceability.
• Identified and reported problem devices and replaced defective parts.
• Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
• Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
• Recorded received products into database using asset tags information, product manufacturer, model and serial number.
• Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
• Diagnosed and executed resolution for network and server issues.
• Conducted regular capacity planning exercises to ensure adequate resources were available to accommodate future growth projections without compromising system performance.
• Supported senior teammates performing crisis management during critical situations or major service outages.
• Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
• Reviewed network design and set up copper and fiber-optic cabling infrastructures.
• Implemented effective monitoring tools that proactively alerted technicians of potential issues within the data center infrastructure.
• Led cross-functional teams in executing complex migration projects, resulting in seamless transitions for affected clients.
• Performed network security design and integration duties.
• Enhanced security measures by developing and enforcing strict access control protocols for data center personnel.
• Enhanced system redundancy by designing and implementing robust backup solutions, safeguarding client data from potential loss or corruption.
• Utilized source code control for tracking configurations and changes.
• Continuously researched industry advancements, staying current with technological trends, and providing insightful recommendations for future data center improvements.
• Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
• Participated in capacity planning initiatives to ensure adequate resources were available to meet growing demands on the data center infrastructure.
• Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
• Oversaw inventory management for essential data center components, avoiding shortages that could compromise operational efficiency.
• Evaluated new technologies relevant to the data center environment, staying current with industry trends and enhancing professional development opportunities for team members.
• Conducted routine audits of physical security measures, maintaining a secure environment for sensitive information.
• Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
• Optimized data storage and retrieval processes, significantly speeding up access for clients.
• Improved energy efficiency with implementation of advanced cooling systems.
• Achieved significant reductions in power consumption through meticulous analysis and optimization of data center infrastructure.
• Streamlined server deployment processes, which facilitated faster system updates and upgrades.
• Implemented monitoring tools for proactive system health checks, reducing occurrence of unexpected failures.
• Coordinated with vendors to ensure timely delivery and installation of data center equipment, avoiding project delays.
• Enhanced customer experience by providing detailed documentation and timely communication regarding maintenance and upgrades.
• Maintained strict adherence to safety protocols, ensuring safe working environment for all staff.
• Assisted in development of scalable network architecture to support growing data demands.
• Led project to consolidate underutilized servers, resulting in improved efficiency and lower operational costs.
• Facilitated cross-departmental collaboration to address complex technical challenges, enhancing overall service quality.
• Increased server rack density without impacting thermal performance, maximizing space utilization.
• Played key role in disaster recovery drills, ensuring all staff were well-prepared for emergency situations.
• Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
• Enhanced network uptime by meticulously organizing and managing cable installations in data center.
• Reduced incident response times, coordinating effectively with IT support teams during critical outages.
• Conducted regular system diagnostics for detecting potential issues, preventing significant downtime.
• Ensured data security and integrity, implementing robust backup and disaster recovery solutions.
• Contributed to team knowledge sharing by conducting regular training sessions on new technologies and best practices.
• Developed and maintained comprehensive inventory records, streamlining asset management and reducing procurement times.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Installed and managed structured cabling infrastructure.
• Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
• Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
• Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
• Led cross-functional teams in executing complex migration projects, resulting in seamless transitions for affected clients.
• Enhanced security measures by developing and enforcing strict access control protocols for data center personnel.
• Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
• Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
• Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
• Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
• Dressed and labeled cables for easy identification and traceability.
• Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
• Monitored network hardware operations to evaluate proper configuration.
• Provided faculty and staff with security software and network configuration support.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Moved and installed shelves, power strips, rails, servers, switches and other equipment.
• Identified and reported problem devices and replaced defective parts.
• Recorded received products into database using asset tags information, product manufacturer, model and serial number.
• Enhanced system redundancy by designing and implementing robust backup solutions, safeguarding client data from potential loss or corruption.
• Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
• Implemented effective monitoring tools that proactively alerted technicians of potential issues within the data center infrastructure.
• Entered device locations and cable connections into database.
• Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
• Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
• Reviewed network design and set up copper and fiber-optic cabling infrastructures.
• Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
• Supported senior teammates performing crisis management during critical situations or major service outages.
• Conducted regular capacity planning exercises to ensure adequate resources were available to accommodate future growth projections without compromising system performance.
• Assisted with performing infrastructure readiness tests.
• Performed network security design and integration duties.
• Diagnosed and executed resolution for network and server issues.
• Designed and evaluated WAN and LAN connectivity technologies.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Utilized source code control for tracking configurations and changes.
• Continuously researched industry advancements, staying current with technological trends, and providing insightful recommendations for future data center improvements.
• Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
• Led project to consolidate underutilized servers, resulting in improved efficiency and lower operational costs.
• Optimized data storage and retrieval processes, significantly speeding up access for clients.
• Implemented monitoring tools for proactive system health checks, reducing occurrence of unexpected failures.
• Reduced incident response times, coordinating effectively with IT support teams during critical outages.
• Facilitated cross-departmental collaboration to address complex technical challenges, enhancing overall service quality.
• Increased server rack density without impacting thermal performance, maximizing space utilization.
• Developed and maintained comprehensive inventory records, streamlining asset management and reducing procurement times.
• Achieved significant reductions in power consumption through meticulous analysis and optimization of data center infrastructure.
• Ensured data security and integrity, implementing robust backup and disaster recovery solutions.
• Coordinated with vendors to ensure timely delivery and installation of data center equipment, avoiding project delays.
• Enhanced network uptime by meticulously organizing and managing cable installations in data center.
• Improved energy efficiency with implementation of advanced cooling systems.
• Streamlined server deployment processes, which facilitated faster system updates and upgrades.
• Played key role in disaster recovery drills, ensuring all staff were well-prepared for emergency situations.
• Maintained strict adherence to safety protocols, ensuring safe working environment for all staff.
• Enhanced customer experience by providing detailed documentation and timely communication regarding maintenance and upgrades.
• Conducted regular system diagnostics for detecting potential issues, preventing significant downtime.
• Contributed to team knowledge sharing by conducting regular training sessions on new technologies and best practices.
• Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
• Assisted in development of scalable network architecture to support growing data demands.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Reduced downtime by quickly identifying and resolving issues in fiber networks.
• Optimized network capacity by implementing appropriate routing techniques in fiber deployments.
• Performed regular preventive maintenance on equipment used in fieldwork ensuring their optimum functioning at all times.
• Streamlined communication between team members by providing clear instructions during fiber optic installation projects.
• Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
• Contributed to business growth by consistently providing high-quality work, resulting in repeat customers and positive referrals.
• Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
• Improved network performance by installing, splicing, and testing fiber optic cables.
• Upgraded legacy copper networks to high-speed fiber optics, improving overall connectivity for clients.
• Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
• Completed installation projects within budget and timeline constraints by effectively planning and coordinating activities.
• Ensured adherence to safety protocols while working on aerial or underground installations, minimizing accidents on the job site.
• Read blueprints and schematics to correctly place equipment.
• Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
• Installed and configured new devices and system components.
• Coordinated installation of new users and relocations of existing users.
• Located and repaired line faults to maintain existing network without causing signal failure interruptions.
• Responded to service requests during and after business hours.
• Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
• Minimized signal loss by skillfully installing connectors, couplers, and other passive components in optical networks.

• Reduced downtime by quickly identifying and resolving issues in fiber networks.
• Optimized network capacity by implementing appropriate routing techniques in fiber deployments.
• Performed regular preventive maintenance on equipment used in fieldwork ensuring their optimum functioning at all times.
• Streamlined communication between team members by providing clear instructions during fiber optic installation projects.
• Upgraded legacy copper networks to high-speed fiber optics, improving overall connectivity for clients.
• Improved network performance by installing, splicing, and testing fiber optic cables.
• Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
• Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
• Ensured adherence to safety protocols while working on aerial or underground installations, minimizing accidents on the job site.
• Read blueprints and schematics to correctly place equipment.
• Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
• Installed and configured new devices and system components.
• Coordinated installation of new users and relocations of existing users.