Divan Kumar Enthiran

• Coordinated with cross-functional teams to ensure smooth operations.
• Collaborated with senior management team on strategic planning initiatives related to operations activities.
• Resolved escalated customer inquiries or complaints in a timely manner.
• Communicated with departmental leaders to identify and solve daily operations issues.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

. Conducted quality control testing on incoming materials to ensure accuracy of results.

• Developed processes and techniques to improve the efficiency of laboratory operations.
• Processed specimens following established protocols while adhering to strict safety standards.
• Provided feedback on product performance based on test results obtained from experiments conducted.
• Resolved customer complaints relating to laboratory services in a timely manner.
• Documented all experimental procedures and results in an organized manner for future reference.

• Supported customers by offering technical expertise over the phone and email concerning product specifics, warranty claims, and new product introductions.
• Collaborated with B2B partners on processing large-scale orders and facilitating resolution of escalated issues.
• Actively followed up on pending tickets and focused on reaching KPI targets.
• Analyzed data using various software programs including Microsoft Excel and GraphPad Prism.
• Identified potential problems during testing process and took corrective action as necessary.

• Facilitated the connection between customers from APAC and United Kingdom regions with nearby cleaners for specific area cleaning requirements
• Regularly communicated with customers to ensure satisfaction and assess quality of cleaning service
• Helped onboarded cleaners understand how to use the application effectively and connect with nearby customers
• Carried out additional responsibilities according to client requirements in the UK
• Adapted to various shifts based on client needs