DIANE GISELLE PEPPONI
Paris
Summary
With my accumulated experience abroad, I have become a well-rounded individual capable of adapting to any situation and open to any challenging opportunity. I am reputed for my professionalism, reliability, and problem-solving skills and made my work noticeable in every cause I've worked on. I have an insatiable passion for events and believe my experience and attitude have thoroughly prepared me for my long-term objectives: project and people management.
Overview
6
6
years of professional experience
Work History
Community Manager
Elevate France
Paris
12.2023 - Current
- Led the retention program, spearheading efforts to increase engagement and loyalty among field staff
- Created and executed events, content, and gatherings tailored to enhance staff engagement
- Developed strategic initiatives resulting in improved staff retention and satisfaction
- Created processes and managed budget and report tracking
Staffing Executive
Elevate France
Paris
01.2023 - 11.2023
- Managed full recruitment process for Olympic Games 2024 candidates
- Oversaw candidate registration and achieved 400+ profile approvals
- Assisted with client video interviews and provided expert advice
- Supported senior team members with research tasks and administration
English Preschool Assistant
Douces Maternelles
Paris
04.2022 - 12.2022
- Assisting in the sensorial psychomotor and social development of children in a collective space and immersing them in an English speaking environment
- Creating workshops and activities with Montessori values
- Being responsible for daily tasks such as: changes, transition periods, meals, and nap times
- Assisting teachers in their projects and guiding children through the pedagogy of the school
English Preschool Teacher
Canadian Island
Florence
10.2021 - 03.2022
- Creating and conducting interactive activities and experiments for children between 3 - 13 years old in English
- Organizing plays and exhibitions of the kids' works to demonstrate their progress in English apprehension to their parents
English Camp Counsellor
Labsitters
Florence
07.2021 - 09.2021
- Organizing workshops and activities for children attending English summer camps
- Assisting in the supervision and guidance of children during camp activities
- Ensuring the safety and well-being of the children
Customer Service Representative
Woolworths Group
Sydney
03.2020 - 12.2020
- Worked as part of the Online Team who takes care of calls in regards to online orders and the Woolworths' website
- Took emails in regards to feedback, refunds, and guidance
- Answered over 4000+ calls with an average of 96% customer satisfaction
Front of House Usher
Sydney Festival 2020
Sydney
01.2020 - 02.2020
- Welcoming customers and directing them through the exhibition
- Making sure that customers receive a clear guideline of security measures and understanding of the installation and maintaining order to guarantee the best experience possible
- Cleaning, supervising, and reporting any possible damage in the exhibition
Formula 1 Grand Prix Customer Service Team Lead
ClassAct Events
Abu Dhabi
09.2019 - 12.2019
- Responsible for the Main Grandstand Information Point and FOH of F1
- Managed a team of 20+ people to carry out customer service and security
- Successfully managed handicap service requests, customer complaints, lost and found, and RFID security scanning throughout the event
- Increased footfall into my grandstand to 35,000 people
Administrative Coordinator
Paris-Sorbonne University Abu Dhabi
Abu Dhabi
07.2019 - 08.2019
- Welcomed and provided assistance to clients visiting the institute
- Organized meetings for suppliers, clients, and companies
- Successfully managed international calls in different languages
Language Services Team Lead
Special Olympics 2019 World Games
Abu Dhabi
03.2019 - 04.2019
- Achieved in providing language services in all venues of the event
- Responsible for my team of translators (recruiting, training, allocating shifts)
- Maintained a live call center for language services during the event
- Worked on site as a simultaneous translator in EN/IT/FR/ES for various needs like medical, delegation, and transportation
- Assured the athletes' / coaches' comfortability with translation and guidance and in maintaining a neutral stance in all situations
Sales Associate
Culture & Co.
Dubai
08.2018 - 09.2018
- Adapted in a French company and provided customer service in French
- Organized pricing and orders (stocked shelves, assisted setup of displays, signs and maintained a clean work environment)
- Assisted parents with 'back to school' shopping and preparing their box with stationery and school books according to the standard list provided by the school
AFC Asian Cup UAE 2019 Outreach Specialist
Flash Entertainment
Abu Dhabi
06.2018 - 08.2018
- Hosted 24 events with organizations from participating countries
- Developed a successful marketing campaign and ambassador program and negotiated 9 influencers to join outreach
- Starred in videos for promotional content advertising the Cup and the AFC Home Team as the face of the youth in the UAE and worked alongside the creative director for brochure content
- Traveled around the country engaging and promoting with diverse communities through direct promotions and events
Education
Bachelor of History and International Relations -
Paris-Sorbonne Université
High School Diploma -
The international school of Choueifat
Art and Heritage Management -
Università Bocconi (through Coursera)
Languages
English
First Language
Italian
Proficient (C2)
C2
French
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Korean
Beginner (A1)
A1
Chinese (Mandarin)
Beginner (A1)
A1
Tagalog
Beginner (A1)
A1
German
Beginner (A1)
A1
Accomplishments
- Continued to work for Formula 1 Grand Prix in Melbourne, Australia
- Worked for "Angelsyrup" at SOLEDXB
- Represented the Canadian Embassy during Sharjah International Book Fair
- Worked for "The Walk" to raise awareness for diabetes
Timeline
Community Manager
Elevate France
12.2023 - Current
Staffing Executive
Elevate France
01.2023 - 11.2023
English Preschool Assistant
Douces Maternelles
04.2022 - 12.2022
English Preschool Teacher
Canadian Island
10.2021 - 03.2022
English Camp Counsellor
Labsitters
07.2021 - 09.2021
Customer Service Representative
Woolworths Group
03.2020 - 12.2020
Front of House Usher
Sydney Festival 2020
01.2020 - 02.2020
Formula 1 Grand Prix Customer Service Team Lead
ClassAct Events
09.2019 - 12.2019
Administrative Coordinator
Paris-Sorbonne University Abu Dhabi
07.2019 - 08.2019
Language Services Team Lead
Special Olympics 2019 World Games
03.2019 - 04.2019
Sales Associate
Culture & Co.
08.2018 - 09.2018
AFC Asian Cup UAE 2019 Outreach Specialist
Flash Entertainment
06.2018 - 08.2018
Bachelor of History and International Relations -
Paris-Sorbonne Université
High School Diploma -
The international school of Choueifat
Art and Heritage Management -
Università Bocconi (through Coursera)
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