Summary
Overview
Work History
Education
Skills
Timeline
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Diane Ing

Diane Ing

Hospitality Graduate – Aspiring F&B Leader
Lyon,France

Summary

Cambodian hospitality graduate from Vatel Lyon with international experience in luxury hotels across France, Cambodia, and Hong Kong. Motivated hospitality professional with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Chef De Rang

Regal Airport Hotel
Hong Kong
05.2024 - 10.2024
  • Provided exceptional customer service by promptly greeting and seating guests, ensuring a welcoming dining atmosphere.
  • Assisted in managing dining room operations by coordinating with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Trained new staff on restaurant protocols, enhancing team efficiency and maintaining service excellence during busy shifts.
  • Monitored food safety practices by regularly checking temperatures of dishes and ensuring compliance with health regulations.
  • Implemented inventory control measures, reducing food waste and minimizing operational costs.
  • Answered questions regarding menu items and suggested dishes exceeding guest expectations.

Waitress Part Time

Intercontinental Hotel
Lyon
01.2023 - 02.2024
  • Service at Epona restaurant
  • Service at Le Dôme bar
  • Banquet service

Chef De Rang

Golden Tulip Sophia Antipolis
Antibe
05.2023 - 09.2023
  • Assisted in daily operations by coordinating staff schedules and ensuring adequate coverage for all shifts.
  • Trained new employees on company policies, procedures, and customer service standards to enhance team efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Chef De Rang Bar and Cigar Lounge

SOFITEL Phnom Penh PHOKEETHRA
Phnom Penh
01.2021 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Trained new staff on operational procedures, enhancing team efficiency and service quality.
  • Oversaw daily operations ensuring optimal workflow and adherence to company policies.
  • Streamlined communication between departments, facilitating collaboration on cross-functional projects and initiatives.

Guest Relations Intern

Heritage Suites Hotel
Siem Reap
06.2020 - 08.2020
  • Assisted guests with check-in and check-out procedures, ensuring a smooth and welcoming experience throughout their stay.
  • Responded to guest inquiries and resolved complaints promptly, enhancing overall satisfaction and fostering positive relationships.
  • Coordinated with housekeeping and maintenance teams to address guest requests, maintaining high standards of service quality.
  • Monitored guest feedback through surveys and direct interactions, contributing to continuous improvement initiatives within the hotel.

Staff Service

Heritage Suites Hotel
Siem Reap
06.2019 - 08.2019
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Education

Bachelor of Management in Hospitality & Tourism - Hospitality And Tourism Management

Vatel
Lyon
06-2025

High School Diploma -

LYCÉE FRANÇAIS RENÉ DESCARTES
Phnom Penh
06-2020

Skills

Customer service

Dining area maintenance

Guest relations management

Menu recommendations

Team collaboration

Hospitality service expertise

Strong multitasking

Timeline

Chef De Rang

Regal Airport Hotel
05.2024 - 10.2024

Chef De Rang

Golden Tulip Sophia Antipolis
05.2023 - 09.2023

Waitress Part Time

Intercontinental Hotel
01.2023 - 02.2024

Chef De Rang Bar and Cigar Lounge

SOFITEL Phnom Penh PHOKEETHRA
01.2021 - 01.2023

Guest Relations Intern

Heritage Suites Hotel
06.2020 - 08.2020

Staff Service

Heritage Suites Hotel
06.2019 - 08.2019

Bachelor of Management in Hospitality & Tourism - Hospitality And Tourism Management

Vatel

High School Diploma -

LYCÉE FRANÇAIS RENÉ DESCARTES

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Diane IngHospitality Graduate – Aspiring F&B Leader