Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Derek Bandy

Baltimore

Summary

Tenured administrative professional with extensive experience providing support to executives and clients. Analytical, detail-oriented leader adept at multitasking within a fast-paced environment. In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software.

Overview

12
12
years of professional experience

Work History

Case Manager (RSA II)

Included Health
08.2022 - Current
  • Researching and recommending high-quality healthcare providers.
  • Insurance and benefits verification Subject Matter Expert (SME).
  • Delivering over 1500 cases per year while exceeding Service Level Agreements often by ten or more percentage points.
  • Travel Benefits Subject Matter Expert
  • Developing and managing Travel Benefits training program, tools, and documents
  • Creating job aids and other resources for Provider Referral Coordination teams (e.g., Difficult Search Directory, BIPOC & LGBTQ+ Preference Reporting, etc).
  • Ability to work in a fast-paced environment that is subject to rapid change.
  • Demonstrate problem solving, open and clear communication, and good judgment to appropriately manage responsibilities.
  • Work with Records Team to assist members in collecting their records to forward to their new providers.
  • Collaborate with peers within the Care Coordination, Records Specialist, Clinical, Quality and Training teams.
  • Training new hires through the shadowing program.
  • Participating in the mentorship program.
  • Participating in Leadership Development Program at invitation of supervisor
  • Participating in support channels to assist colleagues with questions and concerns.
  • Promoted to Provider Referral Coordinator II in August 2023.

Executive Assistant

Tortilla Werks, LLC
05.2021 - 08.2022
  • Manage and maintain executives' schedules.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Process payroll information. Attend meetings to record minutes.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • File and retrieve corporate documents, records, and reports.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Set up and oversee administrative policies and procedures for offices or organizations.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Prepare responses to correspondence containing routine inquiries.
  • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
  • Interpret administrative and operating policies and procedures for employees.
  • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Medical Administrator

All Medical
05.2016 - 05.2019
  • Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
  • Process and prepare business or government forms.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
  • Process patient admission or discharge documents.
  • Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
  • Identify, compile, abstract, and code patient data, using standard classification systems.
  • Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
  • Post medical insurance billings.
  • Train medical records staff.
  • Develop in-service educational materials.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Prepare conference or event materials, such as flyers or invitations.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Order and dispense supplies.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Executive Assistant

Areas
07.2013 - 05.2016
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
    Make copies of correspondence or other printed material.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Make and confirm reservations.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Bachelor of Arts - Communication Arts

Hood College
Some College

Skills

  • Microsoft Office (Word, PowerPoint, Excel)
  • Microsoft Outlook (Desktop)
  • Google Suite (Docs, Sheets, Slides, Gmail)
  • Electronic Health Records
  • Medical and Insurance Terminology
  • Content Creation (Multiple forms of media via WordPress, Canva, Wix)
  • French Fluency
  • CRM and ERP(Salesforce, HubSpot, Agile, Workday, ADP)
  • Slack and Nudge
  • QuickBooks
  • Project Management

References

SARAH DOWNS, PROVIDER REFERRAL COORDINATION SUPERVISOR, INCLUDED HEALTH

Available upon request | sarah.downs@includedhealth.com

SAMANTHA GUMB, FORMER PROVIDER REFERRAL COORDINATION LEAD, INCLUDED HEALTH

Available upon request | samantha.gumb@includedhealth.com

CHRISTINA IRWIN, INTERIM PROVIDER REFERRAL COORDINATOR SUPERVISOR, INCLUDED HEALTH

Available upon request | christina.irwin@includedhealth.com

ALFREDO JASSO, DIRECTOR OF OPERATIONS, TORTILLA WERKS, LLC

(302) 277-0165 | ajasso@tortillawerks.com



Timeline

Case Manager (RSA II)

Included Health
08.2022 - Current

Executive Assistant

Tortilla Werks, LLC
05.2021 - 08.2022

Medical Administrator

All Medical
05.2016 - 05.2019

Executive Assistant

Areas
07.2013 - 05.2016

Bachelor of Arts - Communication Arts

Hood College

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Derek Bandy