Delphine Waller
Lyon,
Summary
Self-motivated individual, with international experiences in the private and non-profit sectors.
A strong operational and strategic business leader within the Tourism, Hospitality, Food and Beverage and Education industries, focused on exceeding guest needs and maximizing business results.
Supportive leader who creates a collaborative work environment, focused on engagement and the development of teams.
Organizational learner who aspires to be more knowledgeable by seeking out training opportunities and key learning's from all available opportunities.
Work authorization in Europe & the USA
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional director
Huttopia SA
02.2021 - Current
- Oversees 11 upscale Glamping sites in the South of France,
- 14 Millions euros revenue - General management, budgeting, project planning
- Increased guest satisfaction by 0.5 points from 2022 - 2023
Hotel Operations Manager - 231 Rooms
Accor Hotels
03.2019 - 01.2021
- 13 Millions AUD revenue - in charge of running the hotel operations: team, budget management, client relations
- Project Manager for the transitioning from outsourced housekeeping to inhouse for 3 properties (470 rooms)(June-Nov 2019)
- On the team for the Regional Industry Education Partnerships (REIP) in partnership with NSW department of industry & the Australian Association for Accommodation (AAOA) (since January 2020)
- Implementation of the ALLSAFE hygiene & prevention measures at property, implemented during the COVID - 19 pandemic to keep teams and customers safe.
Project Manager / Hotel & Catering School Director
IECD (The European Institute for Cooperation and Development)
07.2016 - 02.2019
- Project Management: Budgeting, fundraising & proposal writing to donors, recommendations for expansion, development of incoming generating activities (IGA) locally and nationally, networking with hotels, embassies, non-governmental (NGO), non-for-profit organizations (NPO) and Intergovernmental organizations (IGO)
- Supervision of a school dedicated to 70 Thai - Karen students aged 16 to 24 in socio-economic difficulties
- Curricula & lesson plan building, training and evaluation.
Assistant Front Office Manager - 350 Rooms
Moevenpick Hotel and Casino Geneva
08.2015 - 06.2016
- Managed a front desk team of 20
Duty Manager - 333 Rooms
Intercontinental Hotel Geneva
06.2013 - 08.2015
- Managed the customer satisfaction and problem handling
- Supervised a team of 11 & developed training modules
- Growth of guest satisfaction at check-in by 8 points from 2013 to 2015.
Event Planner
Grand Hotel Park
11.2011 - 04.2012
- Organized and executed high profile events from 20 to 1000 people.
Event Planner
International Olympic Committee
05.2011 - 11.2011
- Organized and executed events for 20 to 500 people.
Event Planner
Hilton Lyon
01.2010 - 05.2010
- Organized and executed events for 20 to 1000 people.
Various Roles in Restaurants and Front Office
Renaissance Washington DC Downtown hotel
03.2007 - 01.2010
- Assistant Front Office Manager - 807 rooms (June 2009 / Jan. 2010)
- Restaurant Manager - Responsible for the operational and financial success of 4 food & beverage outlets
- Assistant Restaurant Manager - In Room Dining Manager.
Education
Master of Arts - European Tourism Management
Bournemouth University
United Kingdom09.2006
Bachelor of Arts - Marketing & International Hotel Management
University of La Rochelle
La Rochelle, France09.2005
Diploma in Hotel and Catering (Brevet de Technicien Supérieur) -
Lycée Hôtelier Savoie Léman
Thonon les Bains, France09.2003
Skills
- Client Relationships
- Staff Training and Development
- Staff Management
- Relationship Building
- Budget Planning
Websites
Certification
- Train the Trainer Certification, Lysis Conseil; theory of training and adult learning & preparing and delivery for training (January 2013)
- Front desk upselling, performed by TSA solutions (October 2015 & March 2014)
- 1st aid training (April 2019, May 2014, November 2011)
- International Protocol; knowledge of courtesy rules in international affair environments (September 2013)
- Malongo Coffee : 2nd place Award, international coffee contest for young professionals (March 2002)
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
German
Advanced (C1)
Spanish
Intermediate (B1)
Thai
Beginner (A1)
Timeline
Regional director
Huttopia SA
02.2021 - Current
Hotel Operations Manager - 231 Rooms
Accor Hotels
03.2019 - 01.2021
Project Manager / Hotel & Catering School Director
IECD (The European Institute for Cooperation and Development)
07.2016 - 02.2019
Assistant Front Office Manager - 350 Rooms
Moevenpick Hotel and Casino Geneva
08.2015 - 06.2016
Duty Manager - 333 Rooms
Intercontinental Hotel Geneva
06.2013 - 08.2015
Event Planner
Grand Hotel Park
11.2011 - 04.2012
Event Planner
International Olympic Committee
05.2011 - 11.2011
Event Planner
Hilton Lyon
01.2010 - 05.2010
Various Roles in Restaurants and Front Office
Renaissance Washington DC Downtown hotel
03.2007 - 01.2010
Master of Arts - European Tourism Management
Bournemouth University
Bachelor of Arts - Marketing & International Hotel Management
University of La Rochelle
Diploma in Hotel and Catering (Brevet de Technicien Supérieur) -
Lycée Hôtelier Savoie Léman
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