Debby Gapas BOURGEOIS
Lesneven
Summary
Dedicated professional seeking to resume a full-time role after a career break, with proven abilities in communication, costumer service, problem-solving and strong readiness to grow and contribute. Dedicated professional seeking to resume a full-time role after a career break. Utilises reservation software to manage guest information and resolve overbooking issues. Facilitates effective communication and coordination between teams to enhance guest experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reservation Agent
La butte Hotel
Plouider
12.2022 - 02.2025
- Utilised reservation software to input, retrieve, and update guest information promptly.
- Addressed overbooking on specifc room types, working with customers to adjust accommodations.
- Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
- Responsible to input accurate data for gift checks using Vega – hotel program system.
- Back up supports to reservation team with seamless coordination on restaurant, spa, and room bookings
- Aided Reception in guest check-ins/outs.
- extend help to the housekeeping department when not enough people
HOSTESS
St. Regis Corniche
Abu Dhabi
01.2014 - 11.2014
- Breakfast and Brunch ambassador, ensuring a welcoming atmosphere and efficient guest seating.
- Mastered table planning and allocation, optimizing dining experiences through strategic seating arrangements.
- Managed menu and food tag distribution, ensuring guests received accurate and timely information.
- Proficient in cashiering responsibilities, adept at opening/closing checks and executing daily sales report closures. Handling cash turn over
HOSTESS
St. Regis Hotel Saadiyat Island
Abu Dhabi
10.2011 - 01.2014
- Maximized 160-seat capacity for Sontaya Restaurant with winning Time Out Abu Dhabi's Best Southeast Asian Restaurant (2012, 2013) and Best Romantic Restaurant for 2012.
- Managed guest experience, from greeting and seating to providing wait times and escorting to dining/bar areas.
- Oversaw reservations, daily cashiering with Micros, and crafted opening/closing sales reports
- Conducted weekly inventory/purchasing with Adaco, maintained HACCP reports, and coordinated with Events, Sales & Marketing
Education
Bachelor of Science - Business Management
Business Administration
Skills
- Communication
- Customer Service
- Problem-Solving
- Team Coordination
- reservation software
- data entry accuracy
- guest information management
- team collaboration
Certification
I hereby certify that the information provided above is correct to the best of my knowledge. I am willing to shoulder or pay for my air ticket if given a chance to be hired.
Websites, Portfolios and Profiles
Linkedin.com: Debby (Bourgeois) Gapas
Timeline
Reservation Agent
La butte Hotel
12.2022 - 02.2025
HOSTESS
St. Regis Corniche
01.2014 - 11.2014
HOSTESS
St. Regis Hotel Saadiyat Island
10.2011 - 01.2014
Bachelor of Science - Business Management
Business Administration