DEBBY GAPAS Bourgeois

• Addressed overbooking on specific room types.
• Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
• Responsible for accurate data for gift cheques using the Vega software, input, retrieve, and update guest information promptly.
• Aided Reception in guest check-ins and check-outs with seamless coordination of restaurants, spa, and room bookings.

• Breakfast and Brunch Ambassador, ensuring a welcoming atmosphere and efficient guest seating.
• Mastered table planning and allocation, optimising dining experiences through strategic seating arrangements.
• Managed menu and food tag distribution, ensuring guests received accurate and timely information.
• Proficient in cashiering responsibilities, adept at opening and closing checks, and executing daily sales report closures. Handling cash turnover.
• Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
• Prepared tables for new arrivals, ensuring settings were complete and tailored to the number of guests expected.
• Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
• Coordinated with kitchen and floor staff to facilitate seamless service and address any guest concerns promptly.

• Maximised 160-seat capacity for Sontaya Restaurant by winning Time Out Abu Dhabi's Best Southeast Asian Restaurant (2012, 2013) and Best Romantic Restaurant for 2012, Abu Dhabi.
• Managed guest experience, from greeting and seating to providing wait times, and escorting to dining and bar areas.
• Oversaw reservations, daily cashiering with Micros, and crafted opening and closing sales reports.
• Conducted weekly inventory and purchasing with Adaco, maintained HACCP reports, and coordinated with Events, Sales, and Marketing.
• Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.

• Responsible for inquiries and correspondence.
• Supported the Admin, Marketing, and Finance teams.
• Organised student data for annual records.
• Handled financial transactions, and event photography.

• 5 years of service, Loyalty Award, and 2010 Employee of the Year.
• Led HR tasks: recruitment, pre-screening, interviews, endorsements, and extending secretarial jobs. Managed dual-campus communications, events, and confidential databases. Oversaw textbook procurement and supported cashier, faculty operations.

• Exceeded credit card and loan sales goals.
• Trained agents to surpass weekly and monthly targets.
• Coached associates to enhance the quality of telephone conversations for inbound and outbound interactions.
• Lead team leaders to exceed outbound sales. Monitor and track sales for salary, commission, and bonuses.

Promoted to Team Leader after two weeks of employment.

• Trained and mentored junior agents on best practices in sales techniques and client engagement.
• Conducted regular follow-ups with clients to address concerns and promote additional products or services.
• Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
• Enhanced product knowledge through continuous training and professional development opportunities.