Davina Garnette L'Ingenue
Onesse Laharie
Summary
Multilingual and culturally aware candidate with extensive experience and a proven track record of exceeding performance targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CENTER MANAGER
TLScontact
Phnom Pehn
01.2024 - 03.2025
- Managed a team of visa application officers in handling and processing Schengen visa applications efficiently.
- Developed and implemented strategies to improve customer service, and reduce processing times.
- Conducted training sessions for staff on visa regulations and application processes.
- Maintained accurate records of visa applications, approvals, and denials.
- Collaborated with the French Embassy and consulates to ensure smooth processing of visa applications.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and monitored key performance indicators to track center achievements and goals.
GENERAL MANAGER
Breathe Resorts
Mondulkiri - Phnom Pehn
11.2020 - 01.2024
- Managed a team of 20+ employees in a high-volume restaurant setting
- Developed and implemented strategies to improve customer satisfaction and retention
- Negotiated contracts with vendors and suppliers to optimize pricing and quality of products
- Led cross-functional teams in process improvement projects resulting in cost savings and efficiency gains
SALES AND MARKETING MANAGER
Mayura Hill resorts
05.2018 - 05.2020
- Analysed market trends and customer feedback to inform product development and positioning strategies.
- Optimised sales methods to best acquire, develop and retain customers.
- Created fresh, engaging and compelling copy for marketing and promotions.
- Directed email marketing campaigns, crafting personalised content to boost open rates and conversions.
- Organised and represented the company at industry events, exhibitions, and trade shows to network and build relationships.
TRAVEL AND TOURISM SECONDARY TEACHER
Kajonkiet International School
Phuket
04.2015 - 03.2018
- Created various creative and educational materials for students to establish engaging and positive learning environments for learners.
- Marked and monitored students' class and homework, providing constructive oral and written feedback to assist in learning development.
- Participated in professional development workshops to stay current with educational trends and pedagogical techniques.
- Led parent-teacher conferences, discussing student achievements and areas for improvement.
- Compiled and presented reports on student progress and curriculum effectiveness at departmental meetings.
- Participated in the school's safeguarding training, actively promoting a safe and secure environment for all students.
- Assessed student progress through regular coursework, homework, and examinations, providing constructive feedback for improvement.
- Provided guidance to students on academic and personal matters, supporting their overall wellbeing.
- Gained knowledge of students' strengths and learning difficulties and adapted lessons to varying abilities, stimulating interest in subject matter.
- Provided one-to-one tutoring to struggling and underachieving pupils.
- Participated in school committees focused on curriculum development, student welfare, and community engagement.
- Taught lessons using podcasts, interactive whiteboards and informative videos to accommodate different learning styles.
- Conducted ongoing assessment and evaluation of teaching materials and methods to enhance the quality of education provided.
EXCURSION ASSISTANT MANAGER
Club Med
Phuket
02.2013 - 01.2015
- Negotiated with suppliers to secure better prices, improving profit margins.
- Coordinated logistics for tours, including transportation, accommodation, and activities, to meet client expectations.
- Developed promotional materials for tours, attracting a wider audience through creative marketing strategies.
- Trained new tour guides, instilling in them the importance of knowledge and customer care.
- Negotiated favourable rates with vendors and service providers, reducing costs for the company and clients.
- Designed and implemented engaging travel itineraries for diverse tourist groups, maximising their travel experience.
- Developed team communications and information for meetings.
- Managed bookings to optimise team availability.
SALES MANAGER
ICAN Ltd
02.2012 - 01.2013
- Collaborated with product development team to align offerings with customer demands and market opportunities.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
- Used Facebook, Instagram and YouTube to promote products and events.
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
Education
TOURISM INBOUND - Hospitality and Tourism Management
Ecole Hoteliere Sir Gaetan Duval
MauritiusHigh School Diploma -
Pailles State Secondary School
MauritiusSkills
- Rapid Learner
- Results-Driven
- Approachable Demeanor
- Team Leadership
- Proficient in Managing Multiple Tasks
- Cost Monitoring
- Effective Organizational Skills
- Operational Management
- Critical Analysis
- Skilled Conflict Management
- Strategic Planning
- Effective Time Management
- Communication
- KPI management
- Customer relations
- Budgeting and finance
- Procurement procedures
- Detail-Oriented Approach
- Operations management
- Leadership excellence
- Performance reviewing
- GDPR compliance
- Inventory management
- Financial analysis
- Contract negotiation
- Strategic planning
- Time management
- Financial reporting
- Power BI
Personal Information
- Date of birth: 03/01/90
- Nationality: Mauritian
- Address : 40110,Onesse Laharie, France
Certification
- Tourism Inbound Ecole Hoteliere Sir Gaetan Duval Ile Maurice
- Management Behaviour certified
- First Aider
- Security and compliance
- Anti Fraud management
- Schengen Regulations
- Global Anti-coorruption Managers
- Global Record Managerment
- CSR Labor and Human Rights
Timeline
CENTER MANAGER
TLScontact
01.2024 - 03.2025
GENERAL MANAGER
Breathe Resorts
11.2020 - 01.2024
SALES AND MARKETING MANAGER
Mayura Hill resorts
05.2018 - 05.2020
TRAVEL AND TOURISM SECONDARY TEACHER
Kajonkiet International School
04.2015 - 03.2018
EXCURSION ASSISTANT MANAGER
Club Med
02.2013 - 01.2015
SALES MANAGER
ICAN Ltd
02.2012 - 01.2013
TOURISM INBOUND - Hospitality and Tourism Management
Ecole Hoteliere Sir Gaetan Duval
High School Diploma -
Pailles State Secondary School
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