David Tatiboit
Paris
Summary
Experienced in providing strategic direction and leadership within the sports industry, a dynamic and results-driven professional seeks an opportunity to contribute expertise to a sports organization. With a strong international background in the USA, brings a unique perspective and understanding of global markets. As a customer service specialist, has honed communication skills and a proven track record of building rapport with customers, ensuring satisfaction and fostering loyalty. Dedication to delivering exceptional service sets apart, and eager to leverage skills to drive success for the organization joined.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Lead Customer Success Experience
Hertz
02.2022 - Current
- Consults with customers on their Hertz rental
- Maximizing revenue opportunities by actively offering products and services and overcoming customer objections
- Ensures that the customer receives world-class customer service and sales support
- The responsibilities include shuttling customers, ensures vehicles are prepared for customer pick-up (cleanliness of vehicles, assessing damage, fueling, and refilling all fluids)
- Lead position also demands to train new employees, scheduling all shifts properly to ensure all positions are properly covered
Federal Benefits Unit Assistant Manager
UNITED STATES DEPARTMENT OF STATE, U.S. EMBASSY
05.2010 - 09.2021
- Developed and prepared the full range of social security federal benefits claims for U.S
- Citizens living in Western Europe and Africa to the point of final adjudication, requiring comprehensive research and documenting conclusions on all issues that could affect benefit entitlements
- Closely liaise with the U.S
- Department of Homeland Security regarding compliance with government regulations and U.S
- Immigration case strategy to determine status benefits and entitlements for U.S
- Citizens and their dependents
- Coordinated with the development of overseas immigration enforcement objectives, policies and procedures
- Conducted investigations involving complex Federal Benefits claims and independently develop and thoroughly document cases involving fraud, working closely with the U.S
- Department of Treasury and U.S Department of Justice
- Consulted with and advised potential claimants of the provision of the law involving special regulations and resolved post-entitlement issues resulting in suspension, resumptions, continuation, and/or termination of benefit payments
International Client Relations Assistant Manager
VIPARIS EXPO
08.2008 - 05.2010
- Oversaw a diverse portfolio surpassing 50 accounts connected to global exhibitions in Paris.
- Directly negotiated contracts acquiring and increasing annual sales revenue with international exhibitors and organizers worldwide
- Managed technical services sales accounts to exhibitors for all exhibitions of VIPARIS
- Gained market intelligence and developed corresponding strategies that led to increased market improved forecasting accuracy to increase clientele
- Served as the committed post-sales point of contact for client engagement ensuring customer satisfaction
- Collaborated with senior level management regarding training objectives, report results of training initiatives, and indicate areas for improvement
- Supervised on-the-floor training programs and direct ongoing improvements
Professional Soccer Player / Captain 1st Team and Vice-President semiprofessional team
Stade Rennais / Redon / Amicale Dolaysienne
09.1991 - 06.1998
- Professional Soccer player (Defense) Stade Rennais, France
- Captain of first team and Vice-President of semi-professional soccer Club
- Helped running youth soccer academy and generate sponsoring revenues and purchase of club equipments
- Helped managed soccer academy, overseeing training programs for youth players
- Served as team captain for semi-professional soccer team, emphasizing teamwork and communication
- Played professional soccer for 3 years, semi-professional for 5 years
Education
License - Communications And Business Administration
UNIVERSITY OF RENNES 1 / INSAG
RENNESSkills
- Customer service
- Team management
- Communication skills
- Time management
- Inside sales
- Training & development
- Customer relationship management
- Emergency management
- Bilingual French/Englush
- Pack Office/CRM
- Recruitment
- Event Planning
Certification
- Real Estate License, 06/01/18 to 06/01/28
- CA driver license, 06/01/18 to 06/01/28
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Lead Customer Success Experience
Hertz
02.2022 - Current
Federal Benefits Unit Assistant Manager
UNITED STATES DEPARTMENT OF STATE, U.S. EMBASSY
05.2010 - 09.2021
International Client Relations Assistant Manager
VIPARIS EXPO
08.2008 - 05.2010
Professional Soccer Player / Captain 1st Team and Vice-President semiprofessional team
Stade Rennais / Redon / Amicale Dolaysienne
09.1991 - 06.1998
License - Communications And Business Administration
UNIVERSITY OF RENNES 1 / INSAG
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