David Cross
Yucaipa,92
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Network Engineer
Abss Networks
05.2022 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Created VPN infrastructure and allowed for secure remote connections.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Assisted with implementation and support of network monitoring tools.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
Information Technology Support Specialist
CAPTAIN IT
01.2022 - 05.2022
- Monitoring, Diagnosing, repairing and installing IT networks and infrastructure.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Used ticketing systems to manage and process support actions and requests.
DoorDash delivery
DoorDash
01.2021 - 05.2022
- Highlight your accomplishments, using numbers if possible.
Home Inspector
24hrfs
03.2015 - 08.2020
- Inspecting homes for occupancy status and utility status.
- Conducted exterior and interior inspections for various mortgage companies.
- Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
- Collaborated with real estate agents to facilitate timely inspections and clear communication of findings.
- Educated clients on proper home maintenance practices, reducing future repair costs.
BMW Master Tech
BMW
01.2001 - 12.2012
- Maintained accurate records of time and materials required to perform repairs and service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Analyzed vehicle data using advanced diagnostic equipment.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Education
Information Technology Network Support Specialist -
California technical academy
12.2021
Educational Leadership and Administration, General - undefined
Crafton Hills College
12.2014
Certificate, Automotive Engineering Technology/Technician - undefined
Universal Technical Institute
12.2001
Skills
- Network configuration
- LAN switching technologies
- IP addressing and subnetting
- Operating system support
- Remote support
- Help desk support
- Hardware installation
- IT documentation
- Server maintenance
- Data recovery
- Virtualization technologies
- Customer service
Certification
- CompTIA A+ ce Certification - CompTIA
- MD-100 - Microsoft
- MD-100: Windows Client - Microsoft
LANGUAGES
English - Advanced
Accomplishments
- Network Management - Managed network supporting over 500 devices for ABSS networks.
- System Optimization - Improved system efficiency by 30% through optimized configurations.
- User Support Efficiency - Resolved 95% of user issues on first contact at Captain IT.
- Software Deployment - Deployed 50+ software setups, reducing setup time by 40%.
Timeline
Network Engineer
Abss Networks
05.2022 - Current
Information Technology Support Specialist
CAPTAIN IT
01.2022 - 05.2022
DoorDash delivery
DoorDash
01.2021 - 05.2022
Home Inspector
24hrfs
03.2015 - 08.2020
BMW Master Tech
BMW
01.2001 - 12.2012
Educational Leadership and Administration, General - undefined
Crafton Hills College
Certificate, Automotive Engineering Technology/Technician - undefined
Universal Technical Institute
Information Technology Network Support Specialist -
California technical academy
Similar Profiles
Michael John IkwecheghiMichael John Ikwecheghi
Feild Technician at ABSS SolutionsFeild Technician at ABSS Solutions
Janice CavazosJanice Cavazos
Family Advocacy Program Assistant; M-F, 7:30-4:30 at ABSS SolutionsFamily Advocacy Program Assistant; M-F, 7:30-4:30 at ABSS Solutions
Sharon WindsorSharon Windsor
Teaching Assistant at ABSS - Hawfields Middle SchoolTeaching Assistant at ABSS - Hawfields Middle School
Thinhinane KAHIThinhinane KAHI
Dropshipping at Auto EntrepreneurDropshipping at Auto Entrepreneur
Dimitrios KaravasDimitrios Karavas
Aluminium Reduction Manager at Metlen Energy & MetalsAluminium Reduction Manager at Metlen Energy & Metals