Summary
Overview
Work History
Education
Skills
Timeline
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DANSSO SOUMANA

DANSSO SOUMANA

CUSTOMER SERVICE AGENT
Villiers-le-Bel

Summary

Accommodating customer service with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with over a decade of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well.

Overview

15
15
years of professional experience

Work History

Airline Representative

AIR MAURITIUS
Paris, France
02.2023 - Current
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.

CHECK IN AGENT

CITY SERVICE VIA EXCELLENCE INTERIM
Paris, France
08.2013 - Current
  • Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
  • Contributed to increased revenue by promoting available seat upgrades and additional services at check-in counters.
  • Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
  • Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
  • Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
  • Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.

Check-in Agent

Air France-KLM Via Randstad
01.2009 - 02.2013
  • Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
  • Expedited ticket changes or cancellations as needed, accommodating last-minute requests from passengers.
  • Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Education

CAMAS TRANING SCHOOL
Tremblay-en-France, France
02.2009

Associate of Arts -

BRONX COMMUNITY COLLEGE
BRONX NY, USA
04.2001 -

High School Diploma -

Armitage Senior Secondary School
Gambia
04.2001 -

Skills

Customer Support

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Timeline

Airline Representative

AIR MAURITIUS
02.2023 - Current

CHECK IN AGENT

CITY SERVICE VIA EXCELLENCE INTERIM
08.2013 - Current

Check-in Agent

Air France-KLM Via Randstad
01.2009 - 02.2013

Associate of Arts -

BRONX COMMUNITY COLLEGE
04.2001 -

High School Diploma -

Armitage Senior Secondary School
04.2001 -

CAMAS TRANING SCHOOL

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DANSSO SOUMANACUSTOMER SERVICE AGENT