Accomplished professional with expertise in business development and client relationship management. Demonstrates strong leadership aptitude and proficiency in key account handling and account management. Committed to driving growth and fostering long-term client partnerships, with a focus on achieving strategic business objectives.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work history
Business development manager
SP Leicester
Leicester, Leicestershire
10.2023 - Current
Secured new business opportunities by cultivating strong relationships with potential clients.
Streamlined processes to improve overall efficiency whilst implementing quality control measures and ensuring adherence to standards
Handled crisis situations effectively, minimising impact on business operations.
Coached team to build client relationships and exceed sales targets.
Fostered a positive work environment enhancing team productivity substantially by promoting team collaboration for more innovative solutions in projects.
Managed business relationships to ensure loyalty and long-term commitment by building a rapport with new and existing customers to boost client retention whilst delivering a high level of service to maintain and extend client relationships.
Delivered exceptional service to clients, maintaining relationships for future business opportunities.
Achieved high client satisfaction through consistent delivery and communication.
Tracked and communicated project status, timelines and action items from project inception to delivery through strict implementation and cost controls.
Calculated labour, material and duration costs to determine amounts needed for projects whilst adhering to client budget and requirements.
Prepared material orders to complete projects on time and within budget.
Account manager
SP Leicester
Leicester, Leicestershire
10.2016 - 10.2021
Resolved client issues promptly, ensuring high levels of satisfaction.
Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Built rapport with new and existing customers to boost client retention.
Achieved client satisfaction by managing key accounts effectively.