Cyril Thuan
Mérignac
Summary
Experienced technical professional with a strong dedication to complex industrial machinery. Proficient in troubleshooting and repairing systems in high-stakes, mission-critical environments. Proven track record in successfully commissioning large-scale projects, consistently meeting tight deadlines with clear and effective communication. Emphasis on cultivating and maintaining excellent client relationships through ongoing updates and exceptional service delivery.
Overview
18
18
years of professional experience
Work History
Field Service Engineer
Velo3D
01.2023 - Current
- Complex installations, ensuring equipment was fully operational from the moment of commissioning.
- Managed preventive and corrective maintenance operations, including precise calibrations to maintain optimal system performance.
- Optical checks : Focus calibration / Laser alignment / Laser power measurement / Beam profile measurement / Height mapper calibration.
- Delivered premium customer service by promptly addressing needs and ensuring complete satisfaction.
- Translated technical documentation from English to French, ensuring accuracy and clarity.
- Coordinated on-site activities, ensuring adherence to deadlines, quality standards, and safety requirements.
- Developed strong adaptability and problem-solving skills through managing diverse responsibilities, with a focus on continuous improvement and customer satisfaction.
Field Service Engineer
Electro Optical Systems - EOS
04.2019 - 12.2022
- Maintenance & commissioning of industrial 3D metal printers EOS M400, M290, M280, M270 & M100 and related products such as powder handling and Powderbed monitoring /Optical tomography and Meltpool
- Machine Data analysis for specific troubleshooting - make proper report of analysis and follow up the case
- EMEA Regional Specialist team / conducted and resolved complex case studies for clients
- Office activities such as parts ordering, service order creation, planning activities and stock management on SAP
- Provided hotline support when needed
- Client's onsite operation training
Project Manager
Vertiv
03.2017 - 03.2019
- Managed client projects for the procurement of specialized electrical UPS systems in the oil and gas industry
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Consults with business partner to clarify and define project requirements / specification.
Field Service Engineer
Chloride, Emerson Network Power
02.2013 - 03.2017
- Extensive experience with installation / contractor liaison/ commissioning / Trouble-shooting / Refurbishment of AC&DC UPS / Batteries & related power products.
- World itinerant 70% and France 30%
Field Service Engineer
Signalis
05.2012 - 11.2012
- Airbus Defense and Space : Maintenance activities on maritime radar for the French Navy
- Maritime radars installation at Ras Lafan site, Qatar.
Staff Intern
ISX
06.2011 - 11.2011
- Managed and executed a range of challenging business and marketing projects, showcasing strong interpersonal and problem-solving skills.
- Achieved daily sales and marketing targets, ensuring precise and diligent handling of financial transactions.
- Maintained professional and reassuring communication with clients, enhancing their confidence in choosing the company’s services.
- Adapted quickly to a fast-paced office environment, efficiently managing multiple tasks and responsibilities.
Maintenance Engineer
Carl Zeiss Vision
10.2006 - 04.2011
- Performed maintenance of high technology machines
- Operated varied hand and power tools to complete repairs
- Troubleshot equipment breakdowns and performed preventive maintenance.
Education
BTS Maintenance Engineering
Lycee Jules Verne
Cergy, France07.2006
BAC Electrical Engineering -
Lycee Charles De Gaulle
Poissy, France07.2004
Skills
- Problem-Solving: Strong ability to analyze issues and develop effective solutions
- English Proficiency: Achieved IELTS Band 7 in 2016, demonstrating strong English language skills
- Positive Energizer: Known for bringing a positive attitude and energy to the team, enhancing workplace morale
Timeline
Field Service Engineer
Velo3D
01.2023 - Current
Field Service Engineer
Electro Optical Systems - EOS
04.2019 - 12.2022
Project Manager
Vertiv
03.2017 - 03.2019
Field Service Engineer
Chloride, Emerson Network Power
02.2013 - 03.2017
Field Service Engineer
Signalis
05.2012 - 11.2012
Staff Intern
ISX
06.2011 - 11.2011
Maintenance Engineer
Carl Zeiss Vision
10.2006 - 04.2011
BTS Maintenance Engineering
Lycee Jules Verne
BAC Electrical Engineering -
Lycee Charles De Gaulle
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