Noureddine LEKMANE

• Handled sensitive information confidentially to protect customer privacy rights.
• Improved operational efficiency by streamlining customer care processes.
• Demonstrated empathy whilst handling challenging customer issues.
• Tracked market trends, influencing product development decisions.
• Delivered exceptional service with timely responses to queries.
• Deescalated tense situations for improved customer relationships.
• Enhanced customer satisfaction by addressing and resolving complaints swiftly.
• Applied conflict management to stressed and concerned customers.

• Obtained feedback from customers to improve service experience.
• Maintained excellent client satisfaction by providing in-depth support.
• Resolved customer complaints via live-chat email and call following guidelines and referred complex inquiries to team leaders.
• Offered prompt solutions to maintain customer satisfaction.

• Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.

• Offered detailed advice on product and service benefits.
• Transferred customer calls to respective department or personnel to address specific issues.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
• Offered prompt solutions to maintain customer satisfaction.
• Registered and updated accurate customer information on database.
• Scheduled customer appointments and sent reminders to maintain active schedule.

• Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.

Service and catering duties at banquets, buffet and events

• Transportation and healthcare assistance for sick and disabled people to medical appointments
• Assistance and rescue for emergency calls.

• Manufacturing finisher in HGV (Heavy Goods Vehicles) tyres production following Michelin operating procedure.

• Food-processing industry

• Homework assistance and sports activities for children aged 6 to 11

• Sports and cultural activities for children aged 12 to 18.