Cristina Eremia
Neratovice
Summary
Payroll and People Manager with a proven ability to lead cross-border payroll operations and engage stakeholders effectively across the EMEA region. Expertise in managing client relationships, driving process improvements, coordinating global projects, ensures operational excellence and enhanced service delivery. Results-oriented professional committed to fostering collaboration and implementing innovative solutions that align with organizational goals.
Overview
9
9
years of professional experience
Work History
Payroll Manager
ADP
02.2023 - Current
- Manage a team of 18 direct reports delivering payroll services for 20+ international clients.
- Supporting the team in day-to-day payroll processing and reporting activities and ensure that payroll is processed timely and accurately.
- Lead new client onboarding, ensuring compliance with legal requirements.
- Monitor and meet respective KPIs, follow on client's SLAs.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Oversee process improvements aligned with global strategy and client satisfaction.
- Drive team development and motivation through coaching and career path planning.
- Maintain full compliance with internal and external guideline.
- Perform data-driven experiments and operating in an agile environment.
Team Lead Payroll and Client Service
ADP
11.2020 - 01.2023
- Managed a team of 15 Client Service Representatives, supporting client satisfaction and retention.
- Conducted resource planning, recruitment, training, and performance management.
- Planned workshops and developed best practices to strengthen client relationships.
- Fostered associate development and career growth through coaching and regular feedback.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Business Process Owner EMEA
ADP
06.2019 - 10.2020
- Led continuous improvement initiatives for Customer Support processes across EMEA.
- Coordinated implementation of new tools and standardized procedures to enhance accuracy and efficiency.
- Acted as liaison between implementation, BPI, and local teams to ensure seamless process delivery.
- Applied Lean Six Sigma principles to support change management.
- Aligned internal stakeholders and customers on assigned business process projects and services using proactive communication and engagement strategies.
- Implemented principles of enterprise risk management to measure, monitor and control operational deficiencies and roadblocks to success.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Client Service Representative
ADP
01.2017 - 05.2019
- Provided support for multiple countries, focusing on client technical inquiries and issue resolution.
- Maintained high service quality in line with SLA commitments.
- Collaborated closely with other teams to ensure timely problem-solving and client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Master's Degree - Economy
Academy of Economic Studies
Bucharest, Romania06.2009
Skills
- Payroll compliance management
- Team Leadership & Development
- Client Relationship Management
- Continuous improvement methodologies
- Project management
- Compliance & Legal Requirements
- Cross-border client relations
- SAP HR expertise
- Strong communication skills
Languages
English
Czech
Romanian
Selected Leadership Achievements
- Successfully led payroll transitions and steady-state delivery for multiple countries, ensuring compliance and zero client escalations.
- Stabilized and rebuilt a team during leadership change while maintaining high performance and client satisfaction.
- Acted as trusted escalation point for complex payroll issues with C-level visibility.
- Drove alignment between operations, compliance, and client expectations through clear stakeholder communication.
- Recognized for creating clarity in complex situations and building psychological safety within the team.
Hobbies and Interests
- Mindful leadership
- Personal development
- Ethical leadership
- Emotional intelligence
- Coaching
- Exploring cultures
- Archeology and Astronomy
Tools And Systems
- ADP Global View
- SAP
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft SharePoint
- Microsoft PowerPoint
- SAP HR
Timeline
Payroll Manager
ADP
02.2023 - Current
Team Lead Payroll and Client Service
ADP
11.2020 - 01.2023
Business Process Owner EMEA
ADP
06.2019 - 10.2020
Senior Client Service Representative
ADP
01.2017 - 05.2019
Master's Degree - Economy
Academy of Economic Studies