Cristiano Carvalho
Chamonix
Summary
Customer-focused professional with experience in face-to-face and online environments. Known for enthusiasm, reliability, and strong communication skills, with a background in hospitality, sales, team coordination, and teaching. Seeking opportunities for continuous growth in familiar fields and new projects where I can contribute effectively.
Overview
10
10
years of professional experience
Work History
Receptionist
Heliopic Hotel & Spa
CHAMONIX MONT BLANC
12.2025 - Current
- Warmly welcoming guests and ensure a positive first impression of the hotel and ensure smooth check-in/check-out processes;
- Managing phone calls, directing inquiries to appropriate departments efficiently.
- Knowledge of the PROTEL system
Recepcionist
CHÂTEAU DE COURBAN****& SPA NUXE |
Courban
06.2025 - 09.2025
- Welcomed guests with a friendly demeanor and professional attitude.
- Managed incoming phone calls and email correspondence while coordinating spa and restaurant reservations to ensure smooth guest experiences.
- Knowledge of the Thaïs system
FIRST RECEPTIONIST
HÔTEL DE L'ARVE *** by Happyculture
Chamonix-Mont-Blanc
09.2024 - 06.2025
- Direct support to hotel management, ongoing training of new receptionists, management of group reservations, tasks inherent to the receptionist profession.
RECEPTIONIST
HÔTEL DE L'ARVE *** by Happyculture
Chamonix-Mont-Blanc
05.2022 - 09.2024
- Guest reception, reservation control (arrival and departure dates), reservation procedures, charges, complaints management, knowledge of the CLOCK system.
RECEPTIONIST
SOWELL HÔTELS LE PAS DU LOUP
Isola 2000
12.2021 - 04.2022
- Customer reception, reservation control (arrival and departure dates, charges/RESALYS software), customer loyalty, complaints management, promotion of hotel products.
RECEPTIONIST
MAISON DU ROCHER
Noisy-sur-École
06.2021 - 09.2021
- Reception, check-in/check-out management (RESERVIT), cleaning of common areas, site layout, group entertainment, customer follow-up during the stay.
RECEPTIONIST
THE INDY HOUSE
Lisbon
10.2019 - 04.2020
- Reception, check-in/check-out management (NewHotel Operating System), Reservation management via Booking, and Expedia.
SALES ASSISTANT
GIRATENTA LDA
Lisbon
04.2019 - 08.2019
- Sales assistant for the PAEZ brand in the "El Corte Inglês" shopping center, cashing, receiving goods, warehouse management and organization.
CUSTOMER SERVICE
MARKETING LATAM
Lisbon
03.2016 - 06.2018
- Responsible for customer service and follow-up via email and telephone.
- Office and administrative tasks.
Education
Associate of Arts - Arts
UNINTER UNIVERSITY
Porto Alegre, Brazil12-2023
Master - Entrepreneurship and Cultural Studies
INSTITUT UNIVERSITAIRE (ISCTE IUL)
Lisbon, Portugal10.2016
People Management - Strategy and Management
EDUCATION INSTITUTE (IERGS)
Porto Alegre, Brazil06.2014
Associate of Arts - Arts
UNINTER UNIVERSITY
Porto Alegre, Brazil11.2012
Bachelor of Arts - Dance
LUTHERAN UNIVERSITY (ULBRA)
Porto Alegre, Brazil01-2011
Skills
- Hard work
- Customer relationship management
- Complaint resolution
- Team collaboration
- Effective communication
- Creativity
- Autonomy
- Use Word, PowerPoint, Excel
- Discovery of different customs
- Language practice
- Sensitivity to art
Languages
Mother tongue, Fluent, Fluent, Operational
Languages
Portuguese
Native
Native
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Timeline
Receptionist
Heliopic Hotel & Spa
12.2025 - Current
Recepcionist
CHÂTEAU DE COURBAN****& SPA NUXE |
06.2025 - 09.2025
FIRST RECEPTIONIST
HÔTEL DE L'ARVE *** by Happyculture
09.2024 - 06.2025
RECEPTIONIST
HÔTEL DE L'ARVE *** by Happyculture
05.2022 - 09.2024
RECEPTIONIST
SOWELL HÔTELS LE PAS DU LOUP
12.2021 - 04.2022
RECEPTIONIST
MAISON DU ROCHER
06.2021 - 09.2021
RECEPTIONIST
THE INDY HOUSE
10.2019 - 04.2020
SALES ASSISTANT
GIRATENTA LDA
04.2019 - 08.2019
CUSTOMER SERVICE
MARKETING LATAM
03.2016 - 06.2018
Associate of Arts - Arts
UNINTER UNIVERSITY
Master - Entrepreneurship and Cultural Studies
INSTITUT UNIVERSITAIRE (ISCTE IUL)
People Management - Strategy and Management
EDUCATION INSTITUTE (IERGS)
Associate of Arts - Arts
UNINTER UNIVERSITY
Bachelor of Arts - Dance
LUTHERAN UNIVERSITY (ULBRA)