Cristiano Carvalho
Chamonix
Summary
Customer-focused professional with experience in face-to-face and online environments. Known for enthusiasm, reliability, and strong communication skills, with a background in hospitality, sales, team coordination, and teaching. Seeking opportunities for continuous growth in familiar fields and new projects where I can contribute effectively.
Overview
10
10
years of professional experience
Work History
Receptionist
Heliopic Hotel & Spa
CHAMONIX MONT BLANC
2025.12 - Current
- Warmly welcoming guests and ensure a positive first impression of the hotel and ensure smooth check-in/check-out processes;
- Managing phone calls, directing inquiries to appropriate departments efficiently.
- Knowledge of the PROTEL system
Recepcionist
CHÂTEAU DE COURBAN****& SPA NUXE |
Courban
2025.06 - 2025.09
- Welcomed guests with a friendly demeanor and professional attitude.
- Managed incoming phone calls and email correspondence while coordinating spa and restaurant reservations to ensure smooth guest experiences.
- Knowledge of the Thaïs system
FIRST RECEPTIONIST
HÔTEL DE L'ARVE *** by Happyculture
Chamonix-Mont-Blanc
2024.09 - 2025.06
- Direct support to hotel management, ongoing training of new receptionists, management of group reservations, tasks inherent to the receptionist profession.
RECEPTIONIST
HÔTEL DE L'ARVE *** by Happyculture
Chamonix-Mont-Blanc
2022.05 - 2024.09
- Guest reception, reservation control (arrival and departure dates), reservation procedures, charges, complaints management, knowledge of the CLOCK system.
RECEPTIONIST
SOWELL HÔTELS LE PAS DU LOUP
Isola 2000
2021.12 - 2022.04
- Customer reception, reservation control (arrival and departure dates, charges/RESALYS software), customer loyalty, complaints management, promotion of hotel products.
RECEPTIONIST
MAISON DU ROCHER
Noisy-sur-École
2021.06 - 2021.09
- Reception, check-in/check-out management (RESERVIT), cleaning of common areas, site layout, group entertainment, customer follow-up during the stay.
RECEPTIONIST
THE INDY HOUSE
Lisbon
2019.10 - 2020.04
- Reception, check-in/check-out management (NewHotel Operating System), Reservation management via Booking, and Expedia.
SALES ASSISTANT
GIRATENTA LDA
Lisbon
2019.04 - 2019.08
- Sales assistant for the PAEZ brand in the "El Corte Inglês" shopping center, cashing, receiving goods, warehouse management and organization.
CUSTOMER SERVICE
MARKETING LATAM
Lisbon
2016.03 - 2018.06
- Responsible for customer service and follow-up via email and telephone.
- Office and administrative tasks.
Education
Associate of Arts - Arts
UNINTER UNIVERSITY
Porto Alegre, Brazil2023-12
Master - Entrepreneurship and Cultural Studies
INSTITUT UNIVERSITAIRE (ISCTE IUL)
Lisbon, Portugal10.2016
People Management - Strategy and Management
EDUCATION INSTITUTE (IERGS)
Porto Alegre, Brazil06.2014
Associate of Arts - Arts
UNINTER UNIVERSITY
Porto Alegre, Brazil11.2012
Bachelor of Arts - Dance
LUTHERAN UNIVERSITY (ULBRA)
Porto Alegre, Brazil2011-01
Skills
- Hard work
- Customer relationship management
- Complaint resolution
- Team collaboration
- Effective communication
- Creativity
- Autonomy
- Use Word, PowerPoint, Excel
- Discovery of different customs
- Language practice
- Sensitivity to art
Languages
Mother tongue, Fluent, Fluent, Operational
Languages
Portuguese
Native
Native
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Timeline
Receptionist
Heliopic Hotel & Spa
2025.12 - Current
Recepcionist
CHÂTEAU DE COURBAN****& SPA NUXE |
2025.06 - 2025.09
FIRST RECEPTIONIST
HÔTEL DE L'ARVE *** by Happyculture
2024.09 - 2025.06
RECEPTIONIST
HÔTEL DE L'ARVE *** by Happyculture
2022.05 - 2024.09
RECEPTIONIST
SOWELL HÔTELS LE PAS DU LOUP
2021.12 - 2022.04
RECEPTIONIST
MAISON DU ROCHER
2021.06 - 2021.09
RECEPTIONIST
THE INDY HOUSE
2019.10 - 2020.04
SALES ASSISTANT
GIRATENTA LDA
2019.04 - 2019.08
CUSTOMER SERVICE
MARKETING LATAM
2016.03 - 2018.06
Associate of Arts - Arts
UNINTER UNIVERSITY
Master - Entrepreneurship and Cultural Studies
INSTITUT UNIVERSITAIRE (ISCTE IUL)
People Management - Strategy and Management
EDUCATION INSTITUTE (IERGS)
Associate of Arts - Arts
UNINTER UNIVERSITY
Bachelor of Arts - Dance
LUTHERAN UNIVERSITY (ULBRA)