Coumba DIALLO

• Coordinating cargo readiness forecasts, and ensuring seamless communication with terminals.
• Ensuring freight special details are consistent with terminal information, and resolving discrepancies.
• Offered technical assistance to customers facing shipment issues.
• Proactively informing customer service teams about pending statuses (customs, VGM, etc.). to avoid delays.
• Delivered prompt, solution-driven responses to challenges, ensuring high levels of customer satisfaction and operational continuity.
• Provided excellent customer service by responding to inquiries in a timely and professional manner.

Contingency Management :

• Coordinating responses to unforeseen events, such as weather disruptions, strikes, delays, and over allocation.
• Streamlined internal systems with real-time updates.
• Acted as a key point of contact for clients, delivering timely, transparent updates to maintain trust and minimize disruption.

• Supervised cargo transshipment operations between Le Havre and Marseille FOS.
• Processed import lists and created bookings for transshipment operations.
• Handled transshipment operations within customs systems (AP+ and Ci-5), ensuring compliance with regulations.

• Assessed customer needs to arrange global logistics.
• Completed accurate documentation for exports per government regulations.
• Examined invoices and shipping manifests for conformity to tariff and customs regulations.
• Coordinated with internal stakeholders such as Sales, Customer Service teams and external partners like carriers, brokers to resolve any shipment issues promptly.

• Conducted market research to identify trends and growth opportunities in the vegan beauty industry: France, Italy, Spain.
• Led B2B prospecting efforts, identifying potential clients, and managing database updates for business development.
• Researched regulations related to vegan certifications, and cruelty-free standards.
• Assisted in the management of email campaigns, including drafting messages and tracking responses.
• searched and participated in networking events, beauty expos, and trade shows to increase brand visibility and generate leads.
• Assisted in the development of global marketing campaigns for new products.

• Handled customer inquiries and resolved complaints regarding product defects or failures.
• Enhanced customer satisfaction by offering knowledgeable, friendly, and effective solutions.
• Performed regular inventory checks to ensure accurate stock control.
• Ensured delivery accuracy by verifying shipment documents and confirming order details.