Corona Rejaumont
Thannenkirch
Summary
Senior Business Travel expert Trilingual German, French and English;
Resourceful Senior Business Travel Consultant adept at completing tasks efficiently to ensure smooth travel experiences for clients. Specialize in itinerary planning, cost management, and global travel regulations compliance. Excel in problem-solving, adaptability, and communication, skills vital for navigating complex travel arrangements and delivering tailored client services.
Overview
37
37
years of professional experience
Work History
Senior Business Travel Consultant
American Express Global Business Travel
Basel
01.2022 - Current
- Maintained a high level of communication with customers throughout their trip to ensure they had a positive experience.
- Managed customer service issues related to flight delays or cancellations in an efficient manner.
- Identified opportunities for cost savings through preferred supplier agreements or discounts negotiated with vendors.
- Coordinated with airlines, hotels, car rental companies, and other travel suppliers to ensure customer satisfaction.
- Provided guidance and support to junior consultants on complex itineraries and client inquiries.
- Prepared invoices and financial documents associated with each trip booked.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
Technical Support Specialist
Call point Miele
Basel
07.2020 - 12.2021
- Responded promptly to emails sent by customers seeking technical assistance.
- Diagnosed system malfunctions using various tools such as diagnostic programs, system logs or patch management systems.
- Tracked service requests from initiation through resolution stages in a ticketing system.
- Evaluated customer feedbacks on products and services provided by the organization.
- Managed user accounts within Active Directory environment according to company policies.
- Resolved customer complaints in a timely manner by providing appropriate solutions or workarounds.
- Identified root causes of technical problems and proposed solutions accordingly.
- Provided technical support to customers by phone, email and chat.
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Business Travel Organization
DER Travel Agency and and FTI Travel
Offenburg
01.2019 - 03.2020
- Managed customer inquiries efficiently and responded promptly to all emails and phone calls.
- Ensured compliance with company policies regarding acceptable spending limits when booking trips.
- Assisted in creating itineraries for business travelers, providing detailed information on flights, hotels, car rentals, visas.
Agent Competence Care Services for Senators
Swiss international AirlinesBasel
Basel
01.2015 - 01.2019
- Developed strong relationships with customers through attentive listening and understanding of individual needs.
- Explained fare rules and regulations to customers while helping them select appropriate flights.
- Served as liaison between passengers and airlines when resolving disputes about refunds or lost luggage claims.
- Managed customer complaints professionally with a focus on resolution and satisfaction.
- Handled special requests from passengers such as additional baggage allowance or upgrades.
- Researched alternate flight arrangements when requested by passengers due to schedule changes or capacity constraints.
- Processed airline reservations, cancellations, and changes for domestic and international flights.
High School German Teacher in Multiple Sections and Levels
education National
Colmar
01.2010 - 01.2014
- Utilized a variety of teaching techniques such as lectures, role-playing, and audio-visual aids to engage students in the learning process.
- Assigned homework exercises to strengthen student skills in writing and speaking German.
- Attended conferences and seminars related to foreign languages education.
- Organized and led classroom discussions to reinforce learning objectives.
- Incorporated technology into classroom instruction by using online resources or software programs.
Vitalangue Seminaries Professional German Teaching
Vitalangue
Colmar
01.2011 - 01.2012
- Established clear expectations for classroom etiquette while encouraging creative expression through writing assignments or oral presentations about topics related to Germany's history or culture.
- Facilitated conversations between native speakers and non-native speakers using technology tools such as Skype or Google Hangouts.
- Participated in professional development workshops to stay current on best practices in teaching foreign languages.
- Utilized a variety of teaching methods such as lectures, discussions, demonstrations, multimedia presentations, and projects to ensure effective learning.
High School St. Marie German Teacher 2 Degree
education National
Ribeauville
01.2010 - 01.2011
- Collaborated with colleagues on developing new curricula and instructional materials.
- Facilitated conversations between native speakers and non-native speakers using technology tools such as Skype or Google Hangouts.
- Maintained accurate records of student grades and attendance.
- Mentored new teachers joining the department by providing guidance on planning lessons and assessing student work.
- Prepared lesson plans, assigned homework, and graded tests and papers.
- Organized cultural events such as field trips to German speaking countries or local festivals with the aim of exposing students to the culture behind the language.
University Language Assistant 1-degree National Education L’IUFM of Colmar
IUFM
Colmar
01.2009 - 01.2010
- Evaluated student performance through tests, quizzes and other assessment tools.
- Designed supplemental activities such as field trips or guest speakers to enhance lessons.
- Instructed students on pronunciation, grammar, vocabulary and reading comprehension.
- Conducted extra help sessions with struggling learners who needed additional support.
- Researched best practices for teaching modern foreign languages.
- Provided individualized instruction to improve student understanding of the material.
- Maintained records of each student's progress throughout the course.
- Developed lesson plans that incorporated interactive activities to teach German language and culture.
- Utilized a variety of teaching techniques such as lectures, role-playing, and audio-visual aids to engage students in the learning process.
Business Assistant, Sales Agent for Transport, Stock, Administrations
AGEKA
Colmar
09.2008 - 12.2008
- Collaborated with management team in setting short-term objectives as well as long-term goals for the organization.
- Managed the entire account life cycle including onboarding, billing inquiries, renewals.
- Solicited feedback from customers regarding satisfaction with products and services offered.
- Processed orders from customers accurately and efficiently according to established procedures.
- Created marketing materials such as brochures, flyers, emails. to promote products and services.
- Conducted market research to identify potential customers and industry trends.
- Developed and maintained customer relationships to ensure repeat business.
- Resolved customer complaints by providing solutions that met their needs while maintaining company policies.
German Teacher Primary School, , Classes 2 and 3 Bilinguals
education National
Guebwiller
02.2008 - 08.2008
- Established clear expectations for classroom etiquette while encouraging creative expression through writing assignments or oral presentations about topics related to Germany's history or culture.
- Facilitated conversations between native speakers and non-native speakers using technology tools such as Skype or Google Hangouts.
- Utilized a variety of teaching methods such as lectures, discussions, demonstrations, multimedia presentations, and projects to ensure effective learning.
- Prepared lesson plans, assigned homework, and graded tests and papers.
- Provided feedback to parents regarding their child's academic performance in German class.
- Encouraged student participation through activities such as role-play, debates and other interactive exercises.
Interim Customer Services, for Germany, Translations
Alcatel
Strasbourg
10.1998 - 02.1999
- Resolved customer complaints regarding services or products in a professional manner.
- Responded promptly to online queries via social media platforms such as Twitter, Facebook.
- Scheduled appointments for customers who need assistance with product installation or repair.
- Ensured all customer service standards are met at all times.
- Identified opportunities for process improvement within the customer service department.
- Maintained an organized filing system for customer records and service requests.
- Generated reports on customer complaints and issues for management review.
- Answered customer inquiries over the phone and through email.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Conducted regular follow-up calls with customers after purchase completion.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
University Frankfort Preparation for the First-degree Law Exam, Bachelor
Law school Frankfurt
Frankfurt Main
01.1995 - 01.1998
Reservations and Ticketing
Deutsche Lufthansa AG
Frankfurt Main
01.1992 - 01.1995
- Processed customer reservations and ticketing requests.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Facilitated customer reservations by providing booking information and processing payments.
- Organized and maintained ticketing database to ensure accuracy of information.
- Managed all aspects of check-in and check-out processes including verifying reservations, collecting payments and issuing keys or access cards.
- Developed policies and procedures for the ticketing department.
- Responded to customer inquiries, provided information about various travel destinations and booked reservations.
- Organized team travel arrangements, including hotel reservations and transportation.
- Handled front desk duties such as answering phones, taking reservations, checking guests in and out of the hotel, and providing general customer service support.
- Provided assistance with online booking systems including flight selection, hotel reservations and payment processing.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
Reservation and Ticketing, Round the World
American Airlines
Frankfurt
01.1988 - 01.1992
- Provided excellent customer service to travelers, ensuring a pleasant and efficient travel experience.
- Ensured compliance with government regulations related to air travel security measures.
- Explained airline rules regarding baggage allowance and excess fees if applicable.
- Managed waitlisting of passengers on overbooked flights and resolved conflicts between passengers.
- Processed payments for flights using credit cards or other approved payment methods.
- Maintained accurate records of all reservations, including passenger information and seat assignments.
- Verified customer identification documents prior to boarding flights according to international regulations.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Responded to customer inquiries about flight availability, prices, routes and schedules.
- Assisted customers with flight bookings, changes, cancellations and refunds in accordance with company policies.
- Assisted colleagues in resolving difficult cases involving complicated itineraries or refunds.
- Tracked frequent flyer programs for customers who requested additional mileage points.
- Monitored the performance of online booking systems for accuracy and efficiency.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
GDS Amadeus, Salesforce, SBP, AGM accounting for American Express Global Business travel, Concur Client Systems -
01.2022
Call point communications certificate, Amadeus fares and ticketing update -
01.2019
Kaizen implementing continuous improvement certificate for customer feedback processing -
01.2018
communication skills customer service, “I care” better ways of communication -
01.2017
Swiss voucher/ticketing handling, Customer feedback, Targenio, Midoco -
01.2017
Amadeus LH/Swiss res systems -
01.2015
Microsoft office certificate, ACCESS, solutions for logistic basics APS, APO -
01.2014
University of Frankfort first degree of law, Bachelor -
Goethe Universität
Frankfurt Main Germany07-1998
Airline certificate ticketing and reservation, round the world, American Airlines Dallas, USA, Saber systems -
01.1988
University admission Frankfurt -
01.1987
Excel Vista, windows systems, office, certificate Chamber of commerce and industry -
Skills
- Trilingual in German, French, and English
- Fare calculations and rules and regulations, refund, accounting, Business travel
- Strong communication skills, excellent problem-solving abilities, and teamwork
- Office skills: Reservation Systems Amadeus, Sabre, ONERES, and Galileo, SBP, AGM accounting, Concur, 1 Track, Amadeus train, Word, Excel, PowerPoint, Access, Pack office, SAP, Targenio, Midoco, Salesforce
Birthplace
Frankfurt Main
Children
- 22
- 24
Languagesfluent
- English
- French
Residenceabroad
- 1987-88 Au pair in France and the United States of America
- Since 1997 in France
Personal Information
Date of Birth: 03/14/1965
- Nationality: German
- Driving License: B
Affiliations
- International Gymnastics and competitions
- Triathlon
- Jogging
- Cycling
- Swimming
Timeline
Senior Business Travel Consultant
American Express Global Business Travel
01.2022 - Current
Technical Support Specialist
Call point Miele
07.2020 - 12.2021
Business Travel Organization
DER Travel Agency and and FTI Travel
01.2019 - 03.2020
Agent Competence Care Services for Senators
Swiss international AirlinesBasel
01.2015 - 01.2019
Vitalangue Seminaries Professional German Teaching
Vitalangue
01.2011 - 01.2012
High School German Teacher in Multiple Sections and Levels
education National
01.2010 - 01.2014
High School St. Marie German Teacher 2 Degree
education National
01.2010 - 01.2011
University Language Assistant 1-degree National Education L’IUFM of Colmar
IUFM
01.2009 - 01.2010
Business Assistant, Sales Agent for Transport, Stock, Administrations
AGEKA
09.2008 - 12.2008
German Teacher Primary School, , Classes 2 and 3 Bilinguals
education National
02.2008 - 08.2008
Interim Customer Services, for Germany, Translations
Alcatel
10.1998 - 02.1999
University Frankfort Preparation for the First-degree Law Exam, Bachelor
Law school Frankfurt
01.1995 - 01.1998
Reservations and Ticketing
Deutsche Lufthansa AG
01.1992 - 01.1995
Reservation and Ticketing, Round the World
American Airlines
01.1988 - 01.1992
GDS Amadeus, Salesforce, SBP, AGM accounting for American Express Global Business travel, Concur Client Systems -
Call point communications certificate, Amadeus fares and ticketing update -
Kaizen implementing continuous improvement certificate for customer feedback processing -
communication skills customer service, “I care” better ways of communication -
Swiss voucher/ticketing handling, Customer feedback, Targenio, Midoco -
Amadeus LH/Swiss res systems -
Microsoft office certificate, ACCESS, solutions for logistic basics APS, APO -
University of Frankfort first degree of law, Bachelor -
Goethe Universität
Airline certificate ticketing and reservation, round the world, American Airlines Dallas, USA, Saber systems -
University admission Frankfurt -
Excel Vista, windows systems, office, certificate Chamber of commerce and industry -
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