Office 365
Coral iz
Loon,DR
Summary
Experienced hospitality and translation professional with a strong background in customer service and front desk operations. Demonstrated leadership skills in team management and conflict resolution. Committed to enhancing the guest experience through exceptional communication in multiple languages: Spanish, Arabic, English, and French. Dedicated to improving operational efficiency and ensuring customer satisfaction.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Night Auditor
Jaz in the City, Crowne Plaza & HIEX North
09.2024 - Current
- Conduct nightly audits of guest folios and credit card transactions, ensuring financial accuracy
- Generate and review daily financial reports, reconciling discrepancies
- Process late check-ins and check-outs, maintaining high guest satisfaction
- Oversee hotel reservation software and security protocols
- Ensure compliance with hotel policies and procedures
- Assist guests with inquiries and provide effective solutions
Translator & Interpreter – Court and Police Station (Spanish and Arabic)
Ofilingua
03.2020 - Current
- Interpret legal proceedings, interrogations, and interviews with accuracy and neutrality
- Assist law enforcement, attorneys, and judges in cross-cultural communication
- Maintain confidentiality and adhere to professional ethics
- Work under pressure, ensuring linguistic accuracy in high-stake environments
- Provide real-time interpretation services in legal and law enforcement settings, ensuring accurate communication between parties
Night Auditor
Andaz, Regency, Hyatt Place, Pestana
06.2023 - 08.2024
- Verified revenue, room rates, and department charges through end-of-day reports
- Resolved billing discrepancies, maintaining guest satisfaction
- Closed daily reports for accounting and financial auditing
- Coordinated with housekeeping and front desk teams for smooth night operations
- Enforced security protocols, ensuring guest and property safety
- Trained and mentored new front desk staff
Receptionist
Room Mate Aitana
09.2022 - 02.2023
- Managed guest check-ins and check-outs efficiently, ensuring a smooth and welcoming arrival experience
- Addressed customer inquiries and resolved issues promptly, maintaining high levels of guest satisfaction
- Assisted international guests using multilingual skills, enhancing their experience
- Managed reservations using OPERA PMS
Receptionist
Radisson Blu
09.2022 - 02.2023
- Addressed guest complaints and concerns, improving satisfaction ratings
- Collaborated with housekeeping and maintenance teams to ensure rooms met guest expectations
- Assisted international guests with multilingual communication
- Coordinated room assignments and managed reservations using SAP
Education
Bachelor's Degree - Translation and Interpretation with International Relations
Universidad de Granada
Granada, ES 09.2014 - 6 2018
Coursework - undefined
Waltham Forest College
London, UK 09.2018 - 5 2020
Skills
Office 365
Software
Opera PMS
SAP
Timeline
Night Auditor
Jaz in the City, Crowne Plaza & HIEX North
09.2024 - Current
Night Auditor
Andaz, Regency, Hyatt Place, Pestana
06.2023 - 08.2024
Receptionist
Room Mate Aitana
09.2022 - 02.2023
Receptionist
Radisson Blu
09.2022 - 02.2023
Translator & Interpreter – Court and Police Station (Spanish and Arabic)
Ofilingua
03.2020 - Current
Coursework - undefined
Waltham Forest College
09.2018 - 5 2020
Bachelor's Degree - Translation and Interpretation with International Relations
Universidad de Granada
09.2014 - 6 2018
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