Céline Carles
Paris
Profil professionnel
Customer collaboration and supply chain leader with experience in team management, customer care, planning, S&OP and manufacturing. Skilled in KPI management, logistics contract negotiations and cross-functional customer projects.
Vue d'ensemble
3
3
Languages
3
3
years of post-secondary education
13
13
years of professional experience
Expérience
Customer Collaboration Manager
L'Oréal CPD France
2025.03 - Current
- Managed a team of 8 Key Account Supply Chain Managers (KASCMs).
- Monitored KPIs for turnover, service, claims, penalties, and cost to serve.
- Developed customer collaboration strategies and negotiated logistics agreements (CGAA).
- €1.1M turnover in 2025, in line with budget; €595K in H1 2026, up 2.8% year on year, despite service levels below 90%.
- Reduced penalties, delivering a €1.2M P&L impact in 2025.
- Led customer projects : CMI with Coopérative U (H1 2025) and EVEREST, a purchasing organization for Intermarché, Auchan, and AMC (Sept 2025).
CMI Team Manager - collaborative planning
L'Oréal CPD France
2024.03 - 2025.02
- Managed CMI (co-managed inventory) team of 6 and monitored KPIs, including turnover, physical claims and cost to serve.
- Managed collaboration with CMI retail customers.
- Supported teams during the NEO transition and led the inventory ramp-up; restored 100% of order flows in under one month.
- Led customer projects: VMI and EURECA with Carrefour; logistics model changes with Intermarché and Auchan.
Key Account Supply Chain Manager for Carrefour
L'Oréal CPD France
2022.10 - 2024.02
Planning Team Manager
Open Manufacturing Europe (OMA)
2021.03 - 2022.09
Launch Manager MASS DGP
Open Manufacturing Europe (OMA)
2018.01 - 2021.03
S&OP Leader – HR and Biotherm men
L'Oréal LLD
2014.10 - 2017.12
Production Engineer Intern
FAPAGAU - L'Oréal LLD
2013.10 - 2014.09
Formation
École des Mines de Douai
2011.09 - 2014.09
Compétences
- Cooperation
- People development
- Data driven decision making
- Strategic roadmapping
- Problem solving
- Stakeholder management
Language
French: Native
Spanish: Bilingual
English: Professional proficiency
Chronologie
Customer Collaboration Manager
L'Oréal CPD France
2025.03 - Current
CMI Team Manager - collaborative planning
L'Oréal CPD France
2024.03 - 2025.02
Key Account Supply Chain Manager for Carrefour
L'Oréal CPD France
2022.10 - 2024.02
Planning Team Manager
Open Manufacturing Europe (OMA)
2021.03 - 2022.09
Launch Manager MASS DGP
Open Manufacturing Europe (OMA)
2018.01 - 2021.03
S&OP Leader – HR and Biotherm men
L'Oréal LLD
2014.10 - 2017.12
Production Engineer Intern
FAPAGAU - L'Oréal LLD
2013.10 - 2014.09
École des Mines de Douai
2011.09 - 2014.09