Claudia RABBIA
Summary
Luxury Hospitality Professional experienced in operational management and service delivery across high-end residences and luxury environments. Delivered exceptional guest experiences and optimized operational performance in demanding international settings through strong leadership and attention to detail. Relocating to Dubai to leverage expertise in operations and team leadership within a luxury context.
Overview
29
29
years of professional experience
Work History
Assistant Director
RESIDHOME Val d’Europe
Montevrain
03.2017 - 09.2026
- Managed daily operations of 188-apartment luxury residence, achieving high service standards, effective maintenance, and exceptional guest satisfaction.
- Managed VIP guest relationships, ensuring personalized service and strong client retention.
- Oversaw administrative operations, budgeting, and revenue optimization initiatives to enhance operational effectiveness.
- Led operational quality audits and performance monitoring to improve efficiency and service delivery.
Assistant Director
SEJOURS & AFFAIRES
Serris
01.2015 - 03.2017
- Managed daily operations to ensure smooth hotel guest experiences.
- Coordinated operational activities, guest services, and property management to uphold high service standards.
- Oversaw scheduling and staffing to meet operational needs effectively.
- Coordinated training sessions for staff to enhance service quality.
- Collaborated with multifunctional team to ensure smooth day-to-day operations and maintenance of 100-apartment residential complex.
Group Reservation Agent
HOTEL DREAM CASTLE
Magny Le Hongre
01.2014 - 12.2014
- Prepared customized contracts and tailored quotations to meet clients’ specific requirements, facilitating successful bookings.
- Coordinated and supervised stays for international groups, enhancing guest experience from arrival to departure.
- Responded promptly and professionally to customer inquiries, improving guest satisfaction and service quality.
Housekeeping Floor Supervisor
HOTEL MAGIC CIRCUS
Magny Le Hongre
03.2012 - 01.2014
- Ensured VIP suites and guest rooms were prepared to the highest standards, delivering an exceptional guest experience.
- Supervised housekeeping operations for a 396-room property, enhancing daily room preparation and upholding high cleanliness standards.
- Led and motivated a team of 15 housekeeping staff, improving productivity through effective planning, organization, and team coordination.
- Trained and onboarded new employees on housekeeping procedures and quality standards, ensuring faster integration and operational consistency.
- Resolved guest concerns promptly and professionally, contributing to sustained high guest satisfaction levels.
Night Manager
HOTEL DE CRILLON
Paris
02.2007 - 10.2011
- Oversaw overnight hotel operations, facilitating seamless property management during off-peak hours.
- Performed Night Audit responsibilities, including verifying and balancing guest accounts, reconciling payments, and preparing daily financial reports.
- Delivered exceptional service to an international luxury clientele while maintaining high standards of hospitality throughout overnight operations.
- Resolved guest requests and complaints promptly, contributing to high levels of guest satisfaction.
- Cultivated strong relationships with guests and colleagues, enhancing collaboration and professionalism within the team.
Various Positions
Hotel Newport Bay Club
Disneyland Resort Paris
11.1999 - 01.2007
- Front Office Team Leader: Led a team of 60 front office employees, overseeing daily operations and maintaining exceptional service standards.
- Supported staff development and organized shifts to maintain efficient front desk performance.
- Assistant Chef Concierge: Supervised a team of 9 concierges and 25 porters, ensuring efficient guest arrival, departure, and luggage services.
- Coordinated daily concierge operations, enhancing guest service and satisfaction through attentive management.
- Reception Convention Manager: Managed a team of 8 reception staff responsible for convention and group arrivals.
- Coordinated daily check-in and check-out operations for conference and group guests, facilitating a seamless guest experience.
Assistant Front Office Manager
Disneyland Hotel
Disneyland Resort Paris
10.1997 - 11.1999
- Coordinated activities, schedules, and workflow for 25 reception staff, ensuring smooth operations and exceptional customer service.
- Trained and coached 10 front office employees, enhancing service quality and operational effectiveness.
- Managed daily Front Office operations, ensuring efficient reception services and high standards of guest care.
Education
Diploma - Hotel Management
LES ROCHES
Bluche, SWITZERLAND06-1994
Skills
- Operations oversight
- Revenue management
- Performance auditing
- Guest relations
- Customer service excellence
- Staff training
- Team leadership
- Personnel management
- Talent acquisition
- Task delegation
- Team operations
- Decision-making
- Problem solving
- Attention to detail
Personal Information
- Date of Birth: 02/08/73
- Nationality: Italian
- Marital Status: Single
- Visa Status: Visitor
Timeline
Assistant Director
RESIDHOME Val d’Europe
03.2017 - 09.2026
Assistant Director
SEJOURS & AFFAIRES
01.2015 - 03.2017
Group Reservation Agent
HOTEL DREAM CASTLE
01.2014 - 12.2014
Housekeeping Floor Supervisor
HOTEL MAGIC CIRCUS
03.2012 - 01.2014
Night Manager
HOTEL DE CRILLON
02.2007 - 10.2011
Various Positions
Hotel Newport Bay Club
11.1999 - 01.2007
Assistant Front Office Manager
Disneyland Hotel
10.1997 - 11.1999
Diploma - Hotel Management
LES ROCHES