CLAUDIA MEYERHOFFER DIAZ
Alicante
Summary
Hardworking employee with customer service experience in different countries, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
AMAN HOTEL
Courchevel
12.2023 - 04.2024
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted with coordination of events including booking venues, catering services.
Head Receptionist
Mamounia Lounge Knightsbridge
London
01.2023 - 09.2023
- First point of contact for the Members clubs at Mamounia Lounge.
- Answered incoming calls in a professional manner, providing assistance when needed.
- Prepared correspondence and reports using Microsoft Office applications.
- Processed payments from clients using credit card machines or cash registers.
- Tracked inventory of office supplies and placed orders when necessary.
Events Assistant
Loka
London
02.2022 - 11.2022
- Developed event plans, timelines and budgets.
- Organized meetings with vendors to discuss event requirements.
- Assisted in creating promotional materials for events.
- Provided onsite support during events to ensure smooth operations.
- Managed registration process for attendees of events.
Hotess
Las dos Lunas
Ibiza
01.2020 - 12.2021
- Making bookings and reservations while providing relevant recommendations to surprise and delight
- Ensuring accuracy in the recording and communication of bookings.
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Collaborated with other departments to coordinate events or services as needed.
Education
BBA Event management -
University of Greenwich
High Education Diploma Tourism -
Westminster College
Cabin Crew Diploma Flight Attendant -
CEAE
Secondary Education -
Lycée Français
Skills
- Guest Relations
- Office Equipment Maintenance
- Reservation Management
- Customer Service
- Complaint Handling
Languages
Spanish - Native
French - Advanced
English - Advanced
Italiano - Intermediate
Timeline
Receptionist Administrator
AMAN HOTEL
12.2023 - 04.2024
Head Receptionist
Mamounia Lounge Knightsbridge
01.2023 - 09.2023
Events Assistant
Loka
02.2022 - 11.2022
Hotess
Las dos Lunas
01.2020 - 12.2021
BBA Event management -
University of Greenwich
High Education Diploma Tourism -
Westminster College
Cabin Crew Diploma Flight Attendant -
CEAE
Secondary Education -
Lycée Français
Similar Profiles
Rajni DeviRajni Devi
Kitchen Staff Member at Aman HotelKitchen Staff Member at Aman Hotel
Anubhav BaliAnubhav Bali
Hotel General Manager at Hotel Aman PalaceHotel General Manager at Hotel Aman Palace
GURSHRAN SINGH VIRDIGURSHRAN SINGH VIRDI
DIRECTOR at AMAN RENOVATIONSDIRECTOR at AMAN RENOVATIONS