CLARE NANCY NAKAYEGA
Customer Service Representantive
Maule,78
Summary
Accomplished customer service specialist with significant experience at Veepee France, dedicated to remote assistance and fostering customer loyalty.
Overview
16
16
years of professional experience
Work History
German Customer Service Representative
Veepee France
11.2018 - 11.2024
- Provided customer support to German-speaking customers via phone & written channels
- Managed inquiries, complaints, refunds, and service requests efficiently
- Resolved issues independently while meeting KPIs, SLAs, and quality standards
- Maintained accurate customer records using internal systems
- Collaborated with distributed teams to ensure consistent service delivery
Front Desk Agent / Receptionist
Hotel Commodore
Hamburg
02.2017 - 10.2018
- Delivered high-quality customer service to international guests
- Managed reservations, check-ins, check-outs, and guest inquiries
- Handled complaints professionally while maintaining service standards
- Hamburg, Germany
Retail Associate (Fast-Paced Environments)
Ted Baker & Konplott
Hamburg
01.2014 - 11.2016
- Hamburg, Germany
Business Class Cabin Crew
Emirates Airline
Dubai
09.2008 - 09.2013
- Dubai, UAE
Education
Commercial Correspondent -
Staatliche Fremdsprachenschule Hamburg
Hamburg, Germany01.2008
Skills
- Remote Customer Service
- Virtual Support
- Customer Retention & Satisfaction
- Ticketing & Case Management Tools
- Order Management Systems
- Microsoft Office
- Digital Work Tools
References
References on request
Remote Skills And Tools
- Remote Customer Service
- Virtual Support
- Customer Retention & Satisfaction
- Ticketing & Case Management Tools
- Order Management Systems
- Microsoft Office / Digital Work Tools
Languages
German
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
French
Beginner (A1)
A1
Timeline
German Customer Service Representative
Veepee France
11.2018 - 11.2024
Front Desk Agent / Receptionist
Hotel Commodore
02.2017 - 10.2018
Retail Associate (Fast-Paced Environments)
Ted Baker & Konplott
01.2014 - 11.2016
Business Class Cabin Crew
Emirates Airline
09.2008 - 09.2013
Commercial Correspondent -
Staatliche Fremdsprachenschule Hamburg