Summary
Overview
Work History
Education
Skills
References
Remote Skills And Tools
Languages
Timeline
Generic
CLARE NANCY NAKAYEGA

CLARE NANCY NAKAYEGA

Customer Service Representantive
Maule,78

Summary

Accomplished customer service specialist with significant experience at Veepee France, dedicated to remote assistance and fostering customer loyalty.

Overview

16
16
years of professional experience

Work History

German Customer Service Representative

Veepee France
2018.11 - 2024.11
  • Provided customer support to German-speaking customers via phone & written channels
  • Managed inquiries, complaints, refunds, and service requests efficiently
  • Resolved issues independently while meeting KPIs, SLAs, and quality standards
  • Maintained accurate customer records using internal systems
  • Collaborated with distributed teams to ensure consistent service delivery

Front Desk Agent / Receptionist

Hotel Commodore
Hamburg
2017.02 - 2018.10
  • Delivered high-quality customer service to international guests
  • Managed reservations, check-ins, check-outs, and guest inquiries
  • Handled complaints professionally while maintaining service standards
  • Hamburg, Germany

Retail Associate (Fast-Paced Environments)

Ted Baker & Konplott
Hamburg
2014.01 - 2016.11
  • Hamburg, Germany

Business Class Cabin Crew

Emirates Airline
Dubai
2008.09 - 2013.09
  • Dubai, UAE

Education

Commercial Correspondent -

Staatliche Fremdsprachenschule Hamburg
Hamburg, Germany
01.2008

Skills

  • Remote Customer Service
  • Virtual Support
  • Customer Retention & Satisfaction
  • Ticketing & Case Management Tools
  • Order Management Systems
  • Microsoft Office
  • Digital Work Tools

References

References on request

Remote Skills And Tools

  • Remote Customer Service
  • Virtual Support
  • Customer Retention & Satisfaction
  • Ticketing & Case Management Tools
  • Order Management Systems
  • Microsoft Office / Digital Work Tools

Languages

German
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
French
Beginner (A1)
A1

Timeline

German Customer Service Representative

Veepee France
2018.11 - 2024.11

Front Desk Agent / Receptionist

Hotel Commodore
2017.02 - 2018.10

Retail Associate (Fast-Paced Environments)

Ted Baker & Konplott
2014.01 - 2016.11

Business Class Cabin Crew

Emirates Airline
2008.09 - 2013.09

Commercial Correspondent -

Staatliche Fremdsprachenschule Hamburg
CLARE NANCY NAKAYEGACustomer Service Representantive