Summary
Overview
Work History
Education
Skills
Walking, Gardening, Sailing,
Languages
Timeline
Manager

Claire Tiffin

Lagrasse,11

Summary

Experienced professional with extensive background in stakeholder communication and customer service. Demonstrated ability to handle inquiries with patience and understanding, ensuring exceptional customer experiences. Committed to enhancing customer satisfaction as a Customer Happiness Advisor, facilitating enjoyable wine purchasing and tasting experiences.

Overview

23
23
years of professional experience

Work History

Manager

Holidays in Lagrasse
05.2012 - 03.2024
  • Managed five luxury gites in South of France successfully
  • Secured number one position on TripAdvisor out of 14,000+ listings for five years. Earned Certificate of Excellence annually, leading to induction into the Hall of Fame demonstrating commitment to quality, resulting in sustained high rankings in category.
  • Provided a high-quality product that gave the best holiday experience.
  • Developed good relationships with clients which secured repeat business.
  • Identified growth opportunities through comprehensive market research within the industry.
  • Elevated brand presence for Holidays in Lagrasse by partnering with a website developer.
  • Optimised direct booking processes with us, elevating customer experience.
  • Reviewed feedback from customers, leading to continuous improvement in services offered.
  • Investigated market trends to formulate competitive tourism packages.
  • Maintained financial records ensuring transparency and accuracy in operations for the business.
  • Organised maintenance and cleaning operations to ensure facility remained in optimal condition.

Senior Project Executive

Cornwall Development Company
05.2005 - 07.2012
  • Developed and managed economic development projects and major, high value projects securing investment from both private and public sector sources.
  • Delivered successful project outcomes by directing team activities and facilitating communication.
  • Tracked project progress, ensuring adherence to set deadlines.
  • Ensured timely completion of tasks with diligent monitoring and follow-ups.
  • Balanced multiple projects simultaneously, demonstrating strong time-management skills.
  • Led cross-functional teams for effective project execution.
  • Coordinated with stakeholders to meet project objectives.
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Delivered on revenue targets and service KPIs.
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.

Project Development Officer

Penwith District Council
04.2001 - 05.2005
  • Identified and developed projects of significance to the local authority that fulfilled their corporate objectives and strategies.
  • Liaised with partner orgnaisations on programmes (European and UK) to identify appropriate sources of funding.
  • Developed comprehensive project plans, resulted in clear direction and achievable milestones.
  • Coordinated cross-departmental collaboration for smoother project progression.
  • Monitored budget expenditures to avoid overspending on various projects.
  • Presented regular updates at senior management meetings kept stakeholders well informed about progress.
  • Identified potential risks to project timeline, ensured timely completion.
  • Determined project schedules and kept projects on track using proactive adjustments to workflow.
  • Delivered on revenue targets and service KPIs.

Education

Rural Studies

University of Plymouth
Seale-Hayne Agricultural College, Devon
07-1996

HND Rural Resource Management - Rural Resource Management

University of Plymouth, Seale-Hayne Agricultural College
Devon
07-1995

3 A-Levels - Business Studies, English Literature, History

Truro School
Truro, Cornwall
07-1991

9 GCSE's - 9 GCSE's

Tremough Convent
Penryn, Cornwall
07-1989

Skills

  • Client support
  • Team leadership
  • Time management
  • Decision-making
  • Microsoft office proficiency
  • Excel competency
  • Communication proficiency
  • Web research competence
  • Email handling
  • Document preparation
  • Business administration

Walking, Gardening, Sailing,

Active lifestyle enjoying walking with my dogs, gardening and sailing. 

Languages

French
Intermediate (B1)

Timeline

Manager

Holidays in Lagrasse
05.2012 - 03.2024

Senior Project Executive

Cornwall Development Company
05.2005 - 07.2012

Project Development Officer

Penwith District Council
04.2001 - 05.2005

Rural Studies

University of Plymouth

HND Rural Resource Management - Rural Resource Management

University of Plymouth, Seale-Hayne Agricultural College

3 A-Levels - Business Studies, English Literature, History

Truro School

9 GCSE's - 9 GCSE's

Tremough Convent

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Claire Tiffin