Cintia Tavares Andrade

QWE with the University working on various areas of

specialism: Personal Injury, Family, Employment and

Housing.

· Drafting client attendance notes and letters of advice.

· Conducting legal research to inform client advice letters using platforms such as LexisNexis and Practical Law.

· Preparing questions to ask clients during telephone triages and leading the client interviews: developed my communication skills.

· Attending legal advice clinics where clients given advice on their legal matter.

· Filling out client details sheets and client care letters.

· Taking down information provided by clients during triages: developed my attention to detail and emphasised the important of accuracy in recording client information.

· Completing reflections sheets on work done during week and areas of improvement.

· Attended zoom call where advice given to clients referred to by the Greater Manchester Domestic Abuse Helpline.

Working in a group of 4 to complete a information leaflet on the benefits of a will and distribute tasks throughout the experience: developed leadership skills in allocating tasks and communication skills in formulating schedule for group to reconvince and exchange ideas

· Working with vulnerable groups to make homelessness applications and help them register for social housing; developed ability to empathise with clients.

· Assisting with applications for local welfare assistance to support those who require help with rent deposits /arrears.

University of Law FLAG Clinic (Family Law Advice

Clinic)

· Led a client interview to take down details of the client’s issue; Access to financial provisions.

· Filled out client information sheet and attended advice appointment with solicitor.

· Recorded advise given to client which was based on the notes I provided; A comprehensive and accurate sheet was essential.

• Taking food and drink orders Including dealing with and delivering allergy orders.

• Checked in with customers during meals to check orders were received correctly and met guests' expectations.

• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

• Prepared and packaged orders with precise presentation skills.
• Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.