Ciaran Molloy
Saint-Vincent-de-Pertignas
Summary
Dynamic professional with exceptional customer service and problem-solving skills. Expert in enhancing operational efficiency and staff supervision, significantly improving customer satisfaction. Adept at leveraging teamwork and critical thinking to achieve organizational goals. Demonstrates adaptability and a commitment to excellence in fast-paced environments. Recent graduate with foundational knowledge in Wine and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Winery Worker
Chateau George 7
08.2023 - 04.2024
- Aided in conducting regular inventory checks for proper tracking of wine stocks and supplies.
- Continuously updated personal knowledge on industry trends and innovations to ensure the winery remained competitive in the marketplace.
- Provided support during marketing initiatives, utilizing knowledge about wines produced at the facility when promoting them at industry conferences or trade shows.
- Supported high-quality wine production by assisting in fermentation, aging, and blending processes.
- Assisted in the bottling process for accurate packaging and labeling of finished wine products.
- Increased visitor satisfaction by offering informative tours that highlighted the winemaking process and history of the establishment.
- Engaged customers during tastings, providing knowledgeable recommendations based on individual preferences and tastes.
- Assisted in the planning and execution of winery events to foster community engagement and generate positive publicity for the brand.
Bartender Supervisor
Connemara Irish Pub
06.2021 - 05.2022
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Served high customer volumes during special events, nights, and weekends.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Corporate Accountant
Brock Solutions
08.2019 - 03.2021
- Contacted customers to immediately find resolutions for escalated issues.
- Used advanced software to prepare documents, reports, and presentations.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Education
Master of Science - Wine & Hospitality Management
Kedge School of Business/EHL
Paris, France06.2024
No Degree - WSET Level 3 Training Course
WISP Bordeaux
Bordeaux, France03.2023
Bachelor of Arts - Economics And Financial Management
Wilfrid Laurier University
Waterloo, Ontario, Canada04.2019
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Adaptability and Flexibility
- Critical Thinking
- Reliability
- Staff Supervision
- Strong wine knowledge
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Winery Worker
Chateau George 7
08.2023 - 04.2024
Bartender Supervisor
Connemara Irish Pub
06.2021 - 05.2022
Corporate Accountant
Brock Solutions
08.2019 - 03.2021
Master of Science - Wine & Hospitality Management
Kedge School of Business/EHL
No Degree - WSET Level 3 Training Course
WISP Bordeaux
Bachelor of Arts - Economics And Financial Management
Wilfrid Laurier University
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