Christian Kamgo
VIP Account Manager & Team/Senior Team Leader | Sales Manager | iGaming | Fintech & Crypto
Moscow
Work Preference
Summary
VIP Account & Team Leader | Sales Manager | Fintech & Crypto | iGaming
Strategic and results-driven professional with 7+ years of experience leading fintech, crypto, and iGaming operations across multiple countries. Proven track record in leading multi-functional teams, managing VIP clients and investor relations, and scaling businesses across multiple countries, including blockchain- and crypto-enabled platforms. Expertise in sales growth, VIP client retention, team leadership, training, and multi-team management. Skilled in CRM optimization, customer support operations, and blockchain-enabled platforms, bridging business strategy with technology. Fluent in French and English, with intermediate Russian and German, adept at navigating multicultural business environments. Holds a Master’s in Management and International Business (with distinction) and a Bachelor in Sociology. As a permanent resident in Moscow, I am eager to leverage my extensive experience and skills to drive organizational success and innovation.
Overview
7
7
years of professional experience
4
4
Languages: English, French, Russian, German
5
5
years of post-secondary education
Work History
Co-Founder & Senior Manager
Afiwa Fintech
07.2024 - Current
- Business Operations & Leadership: Co-founded and lead a fintech exchange platform, managing end-to-end operations, execution, and strategic planning.
- Growth & Market Expansion: Scaled the platform from ~10 users in the first month to 300+ active users within one year, expanding operations into 10+ countries.
- Strategy & Revenue Growth: Defined and executed growth strategies, contributing to revenue growth and competitive market positioning.
- Team Leadership: Led and coordinated a cross-functional team of 10, ensuring operational efficiency and performance.
- Product Development & Tech Liaison: Acted as primary liaison between business stakeholders, developers, and UI/UX designers across all stages of product development.
- CRM & Process Optimization: Designed, customized, and implemented a tailored CRM system to optimize customer lifecycle management and internal processes.
- Governance & Oversight: Transitioned from operational leadership to a shareholder and strategic oversight role, remaining involved in key business decisions.
VIP account manager & team leader (iGaming)
Alfa
Moscow
11.2022 - 05.2024
- Sales Growth: Achieved and exceeded sales targets
- VIP Client Retention: Maintained strong relationships with VIP clients
- Team Building: Led and monitored team performance against KPIs
- Candidate Interviews: Conducted interviews to identify top talent
- Training: Developed and delivered training programs
- Sales Strategies: Implemented new sales strategies and promotional campaigns
- Cross-Department Communication: Facilitated communication across departments.
Sales manager and Team leader
NAOS
Moscow
08.2021 - 11.2022
- Sales Target Achievement: Achieved and exceeded monthly sales targets through effective strategies
- Team Training and Motivation: Developed, delivered, and conducted training to improve team performance
- Performance Monitoring: Monitored team performance against KPIs and objectives
- Customer Relationship Management: Built strong customer relationships by understanding specific needs
- Sales Strategies: Implemented new sales strategies
- Cross-Department Communication: Facilitated effective communication across departments
- Sales and customer service manager
Sales and customer service manager
Premium Consulting
Moscow
10.2018 - 08.2021
- Sales Target Achievement: Achieved and exceeded monthly sales targets through effective strategies
- Promptly responded to user questions and comments
- Listened, understood, and answered customer questions in a friendly manner
- Sought solutions to problems, helping users get the most out of the platform
- Managed and developed an effective operational team sustainably
- Built and maintained strong customer relationships
- Provided information support and consultation on all company projects
- Executed existing business processes, including client support and promotional activities.Sales Target Achievement: Achieved and exceeded monthly sales targets through effective strategies
- Promptly responded to user questions and comments
- Listened, understood, and answered customer questions in a friendly manner
- Sought solutions to problems, helping users get the most out of the platform
- Managed and developed an effective operational team sustainably
- Built and maintained strong customer relationships
- Provided information support and consultation on all company projects
- Executed existing business processes, including client support and promotional activities
- Activities
- Fulfil the set sales plans
- Handle customer requests
- Conduct sales and activities over the phone (inbounds/outbounds).
Education
MBA - Management and International Business
University Under The Government of The Russian Federation
Moscow 09.2021 - 06.2023
Bachelor of Science - Sociology
University of Yaounde I
Yaunde, Cameroon 09.2014 - 06.2017
Skills
- Active sales
- B2B Marketing
- B2B Sales
- Business communication
- Customer Support
- Investor relations
- Leadership and Training
- Marketing Communications
- Problem-solving
- Sales planning
- Team management
- Software
- Customer relationship management software:
- Adminka CRM
- CallGear
- ClickUp
- Convoso
- IGaming software
- Intercom
- Slack
- Tableau Analytics
- Voiso
- Zadarma
- Zoiper
- Microsoft Office: Word, Excel, PP
Timeline
Co-Founder & Senior Manager
Afiwa Fintech
07.2024 - Current
VIP account manager & team leader (iGaming)
Alfa
11.2022 - 05.2024
MBA - Management and International Business
University Under The Government of The Russian Federation
09.2021 - 06.2023
Sales manager and Team leader
NAOS
08.2021 - 11.2022
Sales and customer service manager
Premium Consulting
10.2018 - 08.2021
Bachelor of Science - Sociology
University of Yaounde I
09.2014 - 06.2017