Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Christian Kamgo

Sales manager/VIP Account manager/Customer support manager
Moscow

Summary

Sales manager/VIP Account manager/Customer support manager

With over five years of progressive experience in sales and marketing, I am a dynamic and results-driven professional dedicated to achieving excellence in B2B sales, business communication, and customer support. I have successfully led and trained teams, managed investor relations, and executed impactful marketing communications strategies. My proficiency in various CRM and office software tools enables me to optimize customer relationship management and sales operations. Fluent in French and English, with intermediate skills in Russian and German, I navigate diverse business environments with ease. Holding a Master in Management and International Business (with distinction) from the Financial University under the Government of the Russian Federation and a Bachelor in Sociology from the University of Yaoundé I, I combine a solid academic background with practical expertise. As a permanent resident in Moscow, I am eager to leverage my extensive experience and skills to drive organizational success and innovation.

Overview

6
6
years of professional experience
4
4

Languages: English, French, Russian, German

5
5
years of post-secondary education

Work History

VIP account manager & team leader (iGaming)

Alfa
Moscow
11.2022 - 05.2024
  • Sales Growth: Achieved and exceeded sales targets
  • VIP Client Retention: Maintained strong relationships with VIP clients
  • Team Building: Led and monitored team performance against KPIs
  • Candidate Interviews: Conducted interviews to identify top talent
  • Training: Developed and delivered training programs
  • Sales Strategies: Implemented new sales strategies and promotional campaigns
  • Cross-Department Communication: Facilitated communication across departments.

Sales manager and Team leader

NAOS
Moscow
08.2021 - 11.2022
  • Sales Target Achievement: Achieved and exceeded monthly sales targets through effective strategies
  • Team Training and Motivation: Developed, delivered, and conducted training to improve team performance
  • Performance Monitoring: Monitored team performance against KPIs and objectives
  • Customer Relationship Management: Built strong customer relationships by understanding specific needs
  • Sales Strategies: Implemented new sales strategies
  • Cross-Department Communication: Facilitated effective communication across departments
  • Sales and customer service manager

Sales and customer service manager

Premium Consulting
Moscow
10.2018 - 08.2021
  • Sales Target Achievement: Achieved and exceeded monthly sales targets through effective strategies
  • Promptly responded to user questions and comments
  • Listened, understood, and answered customer questions in a friendly manner
  • Sought solutions to problems, helping users get the most out of the platform
  • Managed and developed an effective operational team sustainably
  • Built and maintained strong customer relationships
  • Provided information support and consultation on all company projects
  • Executed existing business processes, including client support and promotional activities.Sales Target Achievement: Achieved and exceeded monthly sales targets through effective strategies
  • Promptly responded to user questions and comments
  • Listened, understood, and answered customer questions in a friendly manner
  • Sought solutions to problems, helping users get the most out of the platform
  • Managed and developed an effective operational team sustainably
  • Built and maintained strong customer relationships
  • Provided information support and consultation on all company projects
  • Executed existing business processes, including client support and promotional activities
  • Activities
  • Fulfil the set sales plans
  • Handle customer requests
  • Conduct sales and activities over the phone (inbounds/outbounds).

Education

MBA - Management and International Business

University Under The Government of The Russian Federation
Moscow
09.2021 - 06.2023

Bachelor of Science - Sociology

University of Yaounde I
Yaunde, Cameroon
09.2014 - 06.2017

Skills

  • Active sales
  • B2B Marketing
  • B2B Sales
  • Business communication
  • Customer Support
  • Investor relations
  • Leadership and Training
  • Marketing Communications
  • Problem-solving
  • Sales planning
  • Team management
  • Software
  • Customer relationship management software:
  • Adminka CRM
  • CallGear
  • ClickUp
  • Convoso
  • IGaming software
  • Intercom
  • Slack
  • Tableau Analytics
  • Voiso
  • Zadarma
  • Zoiper
  • Microsoft Office: Word, Excel, PP

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Company CultureCareer advancementWork-life balanceTeam Building / Company RetreatsWork from home optionPersonal development programsPaid time offHealthcare benefitsPaid sick leaveFlexible work hours

Timeline

VIP account manager & team leader (iGaming)

Alfa
11.2022 - 05.2024

MBA - Management and International Business

University Under The Government of The Russian Federation
09.2021 - 06.2023

Sales manager and Team leader

NAOS
08.2021 - 11.2022

Sales and customer service manager

Premium Consulting
10.2018 - 08.2021

Bachelor of Science - Sociology

University of Yaounde I
09.2014 - 06.2017
Christian KamgoSales manager/VIP Account manager/Customer support manager