Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Doucet

Homestead,FL

Summary

Dynamic and multilingual aviation, security, and customer service professional with over 15 years of international experience across airport operations, cabin services, luxury hospitality, and law enforcement. Renowned for delivering exceptional customer experiences in high-pressure environments, from VIP terminals to onboard services and front-of-house leadership. Adept at anticipating client needs, resolving issues with poise, and cultivating loyalty through personalized, world-class service. Now seeking to bring this customer excellence mindset to a U.S.-based organization focused on high standards, safety, and satisfaction.

Overview

19
19
years of professional experience

Work History

Aviation Security Supervisor

Jet Aviation
03.2023 - Current
  • Oversaw secure access to aircraft and airside areas for high-profile clients and crews
  • Trained and coordinated a team of security agents in compliance with Swiss and EU aviation regulations
  • Responded to incidents and implemented emergency protocols to ensure safety
  • Provided concierge-level assistance to VIP passengers and corporate aviation clients
  • Resolution: Improved client satisfaction and compliance by implementing a proactive training and access control system

Senior Cabin Crew Member

easyJet
06.2014 - 08.2020
  • Led crew briefings and coordinated onboard operations to ensure safety and customer satisfaction
  • Delivered premium service to passengers on high-traffic European routes
  • Trained junior crew members and acted as in-flight service team leader
  • Frequently commended for professionalism and handling of challenging situations with grace
  • Resolution: Reduced passenger complaints and improved onboard service ratings through leadership and customer-focused approach

Front Desk & Guest Services Supervisor

The Continental Group
11.2010 - 02.2014
  • Managed front-of-house operations in a luxury condominium setting catering to celebrities and high-net-worth guests
  • Supervised a team of front desk agents and concierge staff
  • Liaised with housekeeping, security, and valet teams
  • Coordinated private events, transportation, and VIP requests
  • Resolution: Streamlined guest services leading to increased resident satisfaction and repeat luxury bookings

Police Officer

Ministère de l’Intérieur
04.2006 - 09.2010
  • Conducted community patrols and investigations
  • Responded to emergencies and maintained public safety
  • Specialized in crowd control and diplomatic event security
  • Resolution: Successfully de-escalated high-risk situations, reducing crime in target districts by over 20%

Education

High School Diploma - GCSE

Choctaw High School
01.2002

Law Enforcement Certificate - CEP

École Nationale de Police

Skills

  • Aviation Security & Ground Operations
  • Team Supervision & Leadership
  • Conflict Resolution & Emergency Response
  • VIP & Luxury Guest Services
  • Multilingual Client Relations
  • Airport Safety Compliance
  • Training & Development
  • Flexible and adaptable
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude

Languages

English
French
Italian
Spanish

Timeline

Aviation Security Supervisor

Jet Aviation
03.2023 - Current

Senior Cabin Crew Member

easyJet
06.2014 - 08.2020

Front Desk & Guest Services Supervisor

The Continental Group
11.2010 - 02.2014

Police Officer

Ministère de l’Intérieur
04.2006 - 09.2010

Law Enforcement Certificate - CEP

École Nationale de Police

High School Diploma - GCSE

Choctaw High School

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Christian Doucet