Christelle MAHO GAREL
LA GARENNES COLOMBES
Summary
With 20+ years of experience in the pharmaceutical universe, I have a proven track record of driving strategic growth by leveraging insights. My strategic leadership background has enabled me to spearhead critical initiatives that streamline operations and enhance organizational efficiency. Proficient in team management and operational oversight, I consistently deliver successful outcomes. As a results-driven management professional, I am well-prepared for high-level responsibilities in an organizational setting. My extensive background includes developing and executing business strategies and fostering a collaborative team environment. Known for adaptability and delivering consistent results through effective communication and leadership.
Overview
24
24
years of professional experience
Work History
Deputy General Manager
STETHOS
12.2022 - Current
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Projected favorable image of company to promote objectives and enhance customers recognition.
- Implemented business strategies, increasing revenue, and effectively targeting new markets. Oversaw departmental budgeting, ensuring financial sustainability and responsible resource allocation.
- Reviewed performance results to target and take corrective measures with authorization and escalation. Managed purchasing, sales, marketing and customer account operations efficiently.
- Championed the adoption of new technologies, streamlining workflows and enhancing overall efficiency. Implemented new systems for better data management, leading to improved decision-making processes.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines. Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Led employee performance reviews, aligning individual goals with organizational objectives.
- Ensured compliance with relevant regulations by developing robust policies and procedures.
Customer Market Insigths Manager
Self-employeed
01.2020 - 12.2022
- Streamlined data collection processes, resulting in faster insights and more informed decisionmaking.
- Developed customized research methodologies tailored to specific industries or client needs.
- Managed cross-functional teams, ensuring timely completion of high-quality research projects.
- Facilitated data-driven decision making within the organization using actionable market intelligence derived from various sources.
- Optimized survey design for maximum response rates and unbiased data collection.
- Developed strategic research plans for improved product positioning and increased market share.
- Presented research findings to senior leadership, influencing strategic planning and resource allocation decisions.
- Ensured compliance with industry ethical standards during all stages of the research process.
- Increased client satisfaction by conducting comprehensive market research and delivering insightful reports.
- Conducted market research to identify new opportunities and target markets.
Business Unit Head - Pharma Industry
HARRIS INTERACTIVE
01.2008 - 12.2019
- Managed cross-functional teams effectively to achieve key business objectives.
- Oversaw budget development and management, ensuring optimal allocation of resources for maximum ROI.
- Increased overall performance by developing and implementing strategic business plans.
- Developed strong relationships with clients, resulting in long-term partnerships and increased revenue.
- Mentored team members for professional growth, fostering a positive work environment that encouraged collaboration and innovation.
- Streamlined operations for efficiency and cost reduction, leading to increased profitability.
- Collaborated closely with senior executives on corporate strategy development, aligning business unit objectives with overall company vision and mission.
- Directed the successful execution of key projects or initiatives, ensuring deliverables were met on time and within budget.
- Established clear performance metrics for team members that aligned with overarching company goals.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Results : 80% repurchase | Customer satisfaction rating >8.5/10. Highly dynamic business: margin results > 130% to targets over the last 3 years
Account Manager, Pharma Industry
IPSOS
01.2005 - 12.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Results : 1,2 M€
Senior Product Manager
Pharmaceutical Industry
01.2001 - 12.2005
- Increased product adoption by identifying customer needs
- Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
- Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
- Developed communications plans
- Bayer Pharma : Senior product manager in Urology [Launch of a non reimbused RX product]
- Sanofi – Senior product manager in Psychiatry [Rebuilding of the brand identity]
- DuPont Pharma – Multi-brand product manager
- P&G Pharma – Sales representative in cardiology
Education
Post-Graduate Certificate - Organizational Design for Digital Transformation
MIT Executive Education
06.2020
Specialized Master - Healthcare Industries Strategy And Management
ESSEC
Paris, France06-2020
Post-Graduate Certificate - Innovation et Design Thinking
ESSEC Executive Education
Paris, France10.2019
Specialized Master - Management of Innovation And Technology
EM-Lyon
Lyon, France01.1996
Master II - Neurosciences
Université C. Bernard Lyon
01.1995
Skills
Customer Market Intelligence
Executive Leadership
Operations Management
Compliance Management
Sales management
Cross-functional Team Coordination
Organizational Development
Customer Relationship Management
Analytical Skills
Staff Training and Development
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Timeline
Deputy General Manager
STETHOS
12.2022 - Current
Customer Market Insigths Manager
Self-employeed
01.2020 - 12.2022
Business Unit Head - Pharma Industry
HARRIS INTERACTIVE
01.2008 - 12.2019
Account Manager, Pharma Industry
IPSOS
01.2005 - 12.2008
Senior Product Manager
Pharmaceutical Industry
01.2001 - 12.2005
Master II - Neurosciences
Université C. Bernard Lyon
Post-Graduate Certificate - Organizational Design for Digital Transformation
MIT Executive Education
Specialized Master - Healthcare Industries Strategy And Management
ESSEC
Post-Graduate Certificate - Innovation et Design Thinking
ESSEC Executive Education
Specialized Master - Management of Innovation And Technology
EM-Lyon
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