Christela Jerrie Dorneval
Passenger service
Laurel
Profil professionnel
Passenger Service Agent with experience in providing high-quality customer service at busy airports. Skilled at managing passenger check-ins and boarding, responding to inquiries about flight schedules and fares, and handling complaints or emergencies with calm professionalism. Have improved customer satisfaction ratings in previous roles by applying strong problem-solving skills and maintaining positive attitude under pressure.
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Vue d'ensemble
7
7
year of professional experience
Expérience
Gate agent
Piedmont Airlines
Washington
2025.01 - 2025.04
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Weighed luggage and collected fees for excess baggage.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Checked in passengers, assigned seats, and issued boarding passes.
- Ensured all safety protocols were followed during the check-in process.
- Provided assistance to passengers with limited mobility.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Verified identification of passengers for security purposes.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Collected baggage charges and accepted baggage for check-in.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Passenger Service Agent
Menzies Aviation
Baltimore
2024.05 - 2025.01
Formation
High School Diploma -
Centre Professionel De Jeunes Filles
Compétences
- Flight logs proofing
- Security Screenings
- Customer Service Management
- Computer Terminal Operations
- Check-in procedures
- Boarding support
- Issuing tickets
- Passenger Assistance
- Reservation Processing
- Strong Organization
- Airline Policies
- Checking in passengers
- Sales expertise
- Emergency Procedures
- TSA Collaboration
- Performance Improvements
- Reservations
- Pre-boarding checking
- Departures management
- FAA Regulations
- Google Suite
- Ponctualité
- Prise de décision
- Respect des procédures
Personnalisé
English
Spanish
French
Creole Haitien
Langue
Anglais
Avancé
C1
Français
Courant
C2
Espagnol
Avancé
C1
Disponibilités professionnelles
lundi
mardi
mercredi
jeudi
vendredi
samedi
dimanche
matin
après-midi
soirée
Faites glisser pour parcourir
Chronologie
Gate agent
Piedmont Airlines
2025.01 - 2025.04
Passenger Service Agent
Menzies Aviation
2024.05 - 2025.01
High School Diploma -
Centre Professionel De Jeunes Filles