Chris Espoir MUGISHA
VILLEURBANNE
Summary
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
PizzaHunt
Warsaw
09.2021 - 02.2024
- Learned basic conversational words in languages most common to customer base to improve service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Increased customer satisfaction ratings 60% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Call Center Sales Representative
Sitel
Warsaw
09.2019 - 08.2020
- Researched customer inquiries and provided solutions in a timely manner.
- Answered incoming calls from customers, providing prompt and accurate information.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Processed orders for customers over the phone.
- Analyzed customer feedback data regularly in order to identify areas of improvement within the call center environment.
Education
Bachelor of Science - Architecture
Vistula University
Warsaw, PolandSkills
- Service Recommendations
- Technical Support
- Employee Development
- Call Center Operations
- Information Protection
- Program Management
Languages
English
First Language
French
Upper Intermediate (B2)
B2
Timeline
Customer Service Officer
PizzaHunt
09.2021 - 02.2024
Call Center Sales Representative
Sitel
09.2019 - 08.2020
Bachelor of Science - Architecture
Vistula University
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