Chiekezie Vincent Ugwu
Ras al khaima,UAE
Summary
Accomplished professional with over 5 years experience and expertise in relationship management and product knowledge, adept at building and maintaining client relationships to enhance customer satisfaction. Proven track record in team building and employee training, fostering a collaborative work environment that drives target achievement. Skilled in inventory management and effective negotiation, with a focus on delivering results and achieving business objectives. Committed to leveraging skills for continued professional growth and success.
Highly motivated with strong focus on safety and security. Possess excellent communication and leadership skills, and excel in managing diverse teams. Proven track record in conflict resolution and ensuring secure environment through effective problem-solving. Confident in handling challenging situations while maintaining calm and professionalism.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Security Supervisor
Sofitel al Hamra beach resort
Ras al khaima , UAE
03.2023 - I currently work here
- Conducted regular patrols of premises, identifying and addressing potential security threats promptly.
- Managed team of security personnel, allocating resources efficiently to cover all areas of responsibility effectively.
- Quickly attended emergency calls regarding security breaches, dealing with situations efficiency and timely.
- Verified identification for authorised personnel and visitors to property.
- Ensured employees and customers felt safe and secure by staying visible at all times.
- Supervised, planned and coordinated traffic and crowd control during special events.
- Prepared detailed incident reports, documenting occurrences meticulously for review by senior management and external auditors.
- Used CCTV surveillance systems to find and record incidents requiring legal intervention.
- Monitored training of new security personnel, recommending updates and changes in training programme when necessary.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Helped establish clear, relevant and successful security policies protecting assets and individuals.
- Reported suspicious and criminal activity to local authorities, using CCTV footage to back up evidence.
- Ensured customers and employees followed rules by closely observing operations and CCTV footage.
Security Team Leader
Nesto hypermarket
Ajman, UAE
11.2019 - 01.2022
- Investigated and reported on incidents of theft, vandalism, and other offences, contributing to the resolution of security issues.
- Maintained detailed logs of all security activities, incidents, and visitor information for record-keeping and compliance purposes.
- Managed access control for employees and visitors, verifying identities and issuing visitor passes to maintain security protocols.
- Delivered security briefings and training to new staff, enhancing their awareness and competence in security procedures.
- Detected emergencies using electronic access control systems, video surveillance and security lighting.
- Enforced health and safety policies, identifying potential hazards and taking preventative measures to protect staff and visitors.
- Reviewed and analysed security footage for post-incident investigations, aiding in the identification and prosecution of offenders.
- Maintained detailed records of security incidents and responses, contributing to continuous improvement efforts.
- Conducted thorough risk assessments to identify potential security threats and devised strategic mitigation plans.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Conducted risk assessments for different areas of the facility, recommending improvements to security infrastructure and procedures.
- Coordinated with local law enforcement and emergency services to develop joint response strategies for potential incidents.
Education
A-Levels - Health and safety
NEBOSH
Al ain UAE 01.2022 - 11.2022
Diploma of Higher Education - Biochemistry
Institute of management and technology Enugu
Enugu Nigeria 03.2013 - 04.2018
Skills
- CCTV monitoring
- Risk assessment
- Incident reporting
- Emergency response
- Team coordination
- Access control
- Conflict resolution
- Training development
- Security checks
- Customer Service
- Fire response
Languages
English
Proficient
C2
Accomplishments
- Improved customer experience reviews by successfully handling customer complaints and implementing monthly staff training.
- Coordinated 10 special public and private events.
- Developed and instituted employee training and retention initiative that reduced employee turnover by 20% within 2 years.
- Advanced from team leader to supervisor quickly as result of good behavior and sterling achievements.
Timeline
Security Supervisor
Sofitel al Hamra beach resort
03.2023 - I currently work here
A-Levels - Health and safety
NEBOSH
01.2022 - 11.2022
Security Team Leader
Nesto hypermarket
11.2019 - 01.2022
Diploma of Higher Education - Biochemistry
Institute of management and technology Enugu
03.2013 - 04.2018