Chief Operating Officer (COO) COMEX Member
Timothée LASBLEIS
Boulogne-Billancourt
Profil professionnel
With a robust track record of 14 years of professional experience in the Health Insurance industry and the Education and Training sector, my career is marked by international mobility in Canada, the UK, France, Australia, Senegal, and India. This journey reflects my dynamic adaptability and deep understanding of diverse business environments and cross management approach that enables me to support companies' organisational transformation. I am excited to bring my wealth of expertise and global perspective to your team, offering a unique blend of cross cultural insight and professional acumen.
Vue d'ensemble
13
13
years of professional experience
5
5
years of post-secondary education
Expérience professionnelle
Chief Operating Officer _ COMEX member
ACE Education
Paris
02.2023 - Actuel
- Managing Global Operations: Leading the Group's restructuring projects (3 countries 6 universes, 43 campuses), working closely with administrative + pedagogical + IT + sales + marketing teams and head office.
- Coordination: Managing regional directors, corporate relations department, Quality department, administrative department and ensuring the roll-out and training of Group new tools (CRM; NPS; JIRA) to campus teams.
- Developing Strategies: Working closely with General Management on the opening of new territories to ensure that sales targets are met.
- Performance Monitoring: Analyzing the performance of international operations to identify areas for improvement and ensure efficiency.
- Compliance & Risk Management: Ensuring that all international operations comply with local and international laws and regulations + Identifying and managing operational risks in international markets.
- Budget Management: Preparing and managing budgets for international operations, including financial reporting
International Sales & Marketing performance Manager
Galileo Global Education
Paris
11.2017 - 01.2023
- Relationship Management: Working together with country directors + administrative, sales and marketing teams (based in France, India, Senegal, Cyprus, Italia, the UK) to maximise the return on Investment (ROI) of our international subsidiaries.
- Cross-functional Collaboration: Cross-functional management of international campuses' teams to insure the marketing, operational and commercial performance delivery + Training campuses' teams on the Group CRM & Group performance analysis tools
- Performance Analysis: Analyzing sales data and marketing trends to optimize strategies and improve performance
- Reporting: Preparing and presenting regular performance reports to senior management.
Customer Service Manager
TAFE - Education and training provider
Sydney
01.2017 - 07.2017
- Managing the Customer Service Team: Overseeing and training the customer service staff to ensure they provide excellent service to students, faculty, and visitors
- Handling Inquiries and Complaints: Addressing complex inquiries or complaints that are escalated from team members
- Coordinating with Other Departments: Working closely with other university departments to ensure a seamless experience for all stakeholders
Business Development Consultant
Met Life Insurance
Sydney
07.2016 - 09.2016
- Contract Negotiation: Negotiating and finalizing contracts and agreements with partners and clients.
- Training and Mentoring: Providing training and mentoring to team members to enhance their skills and knowledge.
Business Development Manager
SEO Worx
Sydney
04.2016 - 03.2016
- Identifying New Opportunities: Researching and identifying new business opportunities within the SEO industry.
- Contract Negotiation: Negotiating and finalizing contracts and agreements with clients.
Team Leader of the Loyalty Service - B to B and B to C
April Internaonal Insurance
Paris
03.2012 - 07.2015
- Developing Strategies: Creating the retaining department and implementing strategies to improve customer loyalty and retention + managing and training 5 loyalty officers
- Securing cash flow: Handling escalated customer inquiries and complaints to resolve issues and effectively securing cash flow(securing 250K per year by preventing contracts termination)
Account Manager
Fedex
Papeete
12.2011 - 01.2012
- Proactively supervising the fret (both airport and harbour fret department) to support the logistic of delivery teams in live time
Customer advisor
Royal Bank of Scotland
Cambridge
02.2010 - 07.2010
- Ensuring the account balancing of the branches' safe
- Managing an extensive portfolio of client accounts by providing comprehensive information about the features of their financial services
Formation
Military training - Superior Military Preparation (PMS)
French Army
Saumur 01.2015 - 12.2015
Master 2 - Master in Internaonal Trade & Management
Bradford School of Management
Bradford 01.2015 - 12.2015
Language certificate - First Cerficate in English (FCE)
Cambridge University
Cambridge 01.2011 - 12.2011
Bachelor - Bachelor in Economics and Management
Université du Québec à Montréal
Montréal 01.2009 - 12.2009
High school diploma in Economics - Economics & Social sciences & Mathematics
Saint Charles
Athis-Mons 01.2006 - 12.2006
Compétences
Project management
Organizational transformation
Reporting Analysis
Problem-Solving
Leadership
Cross functionnal Management
Strategic Thinking
Financial Acumen
Informations complémentaires
- Judo
- Hiking
- Freediving
- Cooking
Langues
French
Langue maternelle
English
Bilingue
Frise chronologique
Chief Operating Officer _ COMEX member
ACE Education
02.2023 - Actuel
International Sales & Marketing performance Manager
Galileo Global Education
11.2017 - 01.2023
Customer Service Manager
TAFE - Education and training provider
01.2017 - 07.2017
Business Development Consultant
Met Life Insurance
07.2016 - 09.2016
Business Development Manager
SEO Worx
04.2016 - 03.2016
Military training - Superior Military Preparation (PMS)
French Army
01.2015 - 12.2015
Master 2 - Master in Internaonal Trade & Management
Bradford School of Management
01.2015 - 12.2015
Team Leader of the Loyalty Service - B to B and B to C
April Internaonal Insurance
03.2012 - 07.2015
Account Manager
Fedex
12.2011 - 01.2012
Language certificate - First Cerficate in English (FCE)
Cambridge University
01.2011 - 12.2011
Customer advisor
Royal Bank of Scotland
02.2010 - 07.2010
Bachelor - Bachelor in Economics and Management
Université du Québec à Montréal
01.2009 - 12.2009
High school diploma in Economics - Economics & Social sciences & Mathematics
Saint Charles
01.2006 - 12.2006
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