Hi, I’m
CHARLOTTE TANDOH DEHYIE
Meaux,France
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Summary
.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Thrives under pressure and adapts to challenges with ingenuity and resilience. Experienced in overseeing small teams to secure impressive customer-focused metrics.
Overview
5
years of professional experience
1
Professional Scrum Product Owner
1
The Fundamentals of Digital Marketing
1
Digital Entrepreneur
Work History
Courtyard Hotel,LCSParis, Île-de-France
Assistant Head Housekeeper
07.2019 - Current
Job overview
- Coached housekeeping staff to effectively plan and deliver on targets.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Supervised 6 housekeeping staff.
Pledge EnterpriseAccra, Greater Accra
Marketing and Communication intern
05.2018 - 08.2018
Job overview
- Developed communication strategies to support business direction.
- Monitored team budgets and forecasts to deliver against annual targets.
- Produced analytics reports to evaluate campaign performance and customer engagement.
- Scheduled social media posts and promptly responded to customer messages.
Eternal InvestmentAccra, Greater Accra
Entrepreneur/Marketing Manager
01.2013 - 06.2014
Job overview
- Conducted market research to better understand key customer segments.
- Provided weekly and monthly sales forecasts, expense budgets and sales plans.
- Analysed customer data and campaign performance to drive improvements.
- Supervised all marketing and planning activities to achieve company goals.
- Motivated 5 staff to exceed growth and revenue targets.
- Trained and mentored 5 team members effectively, developing high-achieving, driven staff.
Quality Control Company LimitedAccra, Greater Accra
Marketing Intern
06.2012 - 08.2012
Job overview
- Analysed campaign performance, using result data to optimise strategies
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Undertook industry research to shape branding and creative messaging.
Education
University of OrléansFrance
Master of Arts from International Business European Management
09.2015 - 05/2018
University of NantesNantes, Loire-Atlantique
Certificate of Higher Education from French Language and Civilization A1&B1
09.2014 - 05/2015
Ghana Institute of Management And Public AdministrationGhana
Bachelor of Science from Marketing
08.2011 - 05/2013
Takoradi Polytechnic TakoradiGhana
Higher National Diploma from Marketing
09.2007 - 05/2010
Skills
- Result-oriented, self-motivated, proactive approach
- Digital marketing
- Organization And Time Management
- Flexible And Adaptable
- Positive Attitude
- Meeting Deadlines
- Communication and negotiation
- People management skills
- Agile and Scrum methodologies
- Business analysis
- Backlog management
Languages
English
Native language
French
Upper intermediate
B2
Certification
- Professional Scrum Product Owner,Scrum.org - 2023
- The Fundamentals of Digital Marketing , Google - 2023
- Digital Entrepreneur ,Phoenix Formation - 2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Head Housekeeper
Courtyard Hotel,LCS
07.2019 - Current
Marketing and Communication intern
Pledge Enterprise
05.2018 - 08.2018
University of Orléans
Master of Arts from International Business European Management
09.2015 - 05/2018
University of Nantes
Certificate of Higher Education from French Language and Civilization A1&B1
09.2014 - 05/2015
Entrepreneur/Marketing Manager
Eternal Investment
01.2013 - 06.2014
Marketing Intern
Quality Control Company Limited
06.2012 - 08.2012
Ghana Institute of Management And Public Administration
Bachelor of Science from Marketing
08.2011 - 05/2013
Takoradi Polytechnic Takoradi
Higher National Diploma from Marketing
09.2007 - 05/2010
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