Summary
Overview
Work History
Education
Certification
Timeline
Generic
Charlotte Ayasse

Charlotte Ayasse

Paris,75

Summary

Bilingual French & English

Creative Business Consultant with 2 years of experience in an extensive B2B and B2C international start-up environment. Proven track record of building customer relationships and successfully closing sales in the Hospitality and Tourism industry. Committed to guiding and increasing customer's business volumes and exceeding sales goals.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Business Developer & Key Account

Dayuse
07.2023 - Current
  • Experienced in pure outbound sales prospecting.
  • Build and managed portfolio of key accounts from scratch, generating $6M in annual revenue.
  • Secure reputable USA accounts (Host Hotels & Resorts, First Hospitality Group, General Hotels Corporation, Shaner Hotel Management) through consultative selling and promoting compelling business opportunities.
  • Negotiate and maintain cost-effective contract pricing structures with hotel vendors to produce positive return on investment.
  • Delivered presentations to demonstrate product value propositions effectively to potential clients.
  • Work with marketing team to develop new strategies to capitalize on emerging hotels and market trends in North America.
  • Attend international conferences and trade association meetings (WTM, IFTM, IMEX) to build industry networks.
  • Collaborated with sales team to achieve monthly and yearly targets to drive company growth.
  • Contributed valuable insights to development of sales strategies and tactics based on market analysis and trends.
  • Conducted market research to identify trends, competitor strategies, and potential areas of expansion.

International Account Executive

Ezus
01.2023 - 07.2023
  • Conduct product demos for DMCs and Tour Operators.
  • Developed solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Secured high valued partnership with (DMC Coalition USA, Tour Partner Group etc.) in both USA and Europe.
  • Organized world's largest tourism trade fairs, and exhibitions such as (World Travel Market London, IFTM Paris, ITB Berlin) to network and build connections with prospects.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

International Business Developer

Ezus
07.2022 - 12.2022
  • Cold calling (80%) to potential clients.
  • Develop strategies and counter objections for French start-up tech company in international market.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Handling and managing both inbound and outbound sales.
  • Contact prospects via (Hubspot, Trello, Woodpecker, Sales Navigator)
  • Generated leads and capitalize on valuable business opportunities to bring in new company revenue and improve bottom-line profit.
  • Attended conferences and trade association meetings to represent company build industry networks, and promote software.

Sales Account Executive

Mederis Sdn Bhd
10.2021 - 05.2022
  • Perform market analysis using segmentation, persona development, and customer journey mapping.
  • Work closely with sales team in order to capture new leads and advance potential clients through sales process of company.
  • Negotiated in person with doctors, nurses and medical experts.
  • Expansion of company's digital presence on social media platforms with Search Engine Optimization (SEO) and creation of social media content for MVS products.
  • Build strategic customer relationships with Obstetric and Gynaecologists and other healthcare providers and pharmacists by actively working with sales team in order to foster long-term professional relationships.

Founder

In Trend
09.2020 - 09.2021
  • Developed clear mission, vision and culture for company employees.
  • Gained partnership with Don Marco Luxury high-end fashion retail store in Kuwait in Middle East.
  • Wrote detailed business plans for governing company operations, marketing activities and revenue generation.
  • Identified opportunities for revenue growth, implementing measures for capitalizing on market needs.

Inbound Customer Service Representative

Fusion BPO Services
06.2019 - 06.2020
  • Answer and manage huge volume of inbound calls and emails.
  • Assist customers with questions about their accounts in regards to billing.
  • Managed all client inquiries through resolution to enhance customer satisfaction ratings.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Resolved customer questions, issues, and complaints efficiently to reach mutually beneficial solutions.
  • Analysed and utilized recurring issues faced by customer care representatives to create and update training manuals.

Education

Bachelor of Science - Economics

Concordia University
Montreal, Canada
2021

Bachelor of Science - Political Science

Concordia University
Montreal, Canada
2021

Diploma of Higher Education -

Canadian International Matriculation Programme
Kuala Lumpur, Malaysia
2017

Certification

  • The Art of Negotiation - Chris Voss
  • McMaster University: Financial Start-up Valuation
  • University Of Illinois At Urbana-Champaign: Strategic Leadership and Management
  • University Of Illinois At Urbana-Champaign: Leading Teams: Developing as a Leader
  • IE Business School: Marketing Strategy & Market Research & Consumer Behavior

Timeline

Business Developer & Key Account

Dayuse
07.2023 - Current

International Account Executive

Ezus
01.2023 - 07.2023

International Business Developer

Ezus
07.2022 - 12.2022

Sales Account Executive

Mederis Sdn Bhd
10.2021 - 05.2022

Founder

In Trend
09.2020 - 09.2021

Inbound Customer Service Representative

Fusion BPO Services
06.2019 - 06.2020

Bachelor of Science - Economics

Concordia University

Bachelor of Science - Political Science

Concordia University

Diploma of Higher Education -

Canadian International Matriculation Programme

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Charlotte Ayasse