Hi, I’m
Charlie Odeh
Bethlehem
Summary
Accomplished in driving customer satisfaction and sales growth, I leveraged my proficiency in Microsoft Office and exceptional communication skills at Jordan Ahli Bank and other leading institutions. Demonstrated ability to manage tasks efficiently and excel under pressure, achieving significant sales targets and enhancing client service operations. Fluent in Arabic with good English proficiency.
Overview
4
years of professional experience
Work History
Jordan Ahli BankBeit Sahour
Customer Service and Retail
01.2023 - Current
Job overview
- Provide exceptional customer service and support to retail clients, addressing inquiries and resolving issues efficiently
- Assist in promoting and cross-selling bank products to meet customer needs and branch targets.
The National Bank (TNB)Bethlehem
Direct Sales
09.2022 - 01.2023
Job overview
- Achieved sales targets by effectively promoting financial products and services to customers
- Maintained and expanded client base through excellent service and relationship management.
Palestine Investment Bank (PIB)Bethlehem
Customer Service Officer & Teller
09.2021 - 08.2022
Job overview
- Led the customer update project, enhancing the accuracy of the client database
- Managed teller operations, ensuring smooth and secure transactions
- Assisted corporate clients with facilities and services tailored to their business needs.
Cairo Amman Bank (CAB)Bethlehem
Intern
06.2020 - 08.2020
Job overview
- Gained practical experience in customer service, account opening, and cheque clearing operations.
Education
Applied Science Private UniversityAmman, Jordan
Master’s Degree in Finance and Risk Management
Applied Science Private UniversityAmman, Jordan
Bachelor’s Degree in Financial and Banking Management Administration
Greek Catholic SchoolBethlehem, West Bank
Literary Branch Degree
Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong organizational and time management abilities
Effective under pressure and able to work long hours
Excellent public relations and communication skills
Fluent in Arabic; Good in English
Certificationscourses
CFA Course, Applied Science Private University, Amman, Jordan, 02/01/16, 12/01/16
References
Available upon request.
Timeline
Customer Service and Retail
Jordan Ahli Bank
01.2023 - Current
Direct Sales
The National Bank (TNB)
09.2022 - 01.2023
Customer Service Officer & Teller
Palestine Investment Bank (PIB)
09.2021 - 08.2022
Intern
Cairo Amman Bank (CAB)
06.2020 - 08.2020
Applied Science Private University
Master’s Degree in Finance and Risk Management
1 2020
Applied Science Private University
Bachelor’s Degree in Financial and Banking Management Administration
1 2018
Greek Catholic School
Literary Branch Degree
1 2014