Charess Diaz-MACK

• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Performed cash handling duties accurately to maintain financial integrity.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.

• Supported Chief Information Officer (CIO) and IS Leader – APAC Business, management of complex agendas, coordinated travel planning and organization, management of expense and expense reports.
• Coordinated internal/external communication, file management, document formatting and archiving, document follow-up, order validation and purchase requisitions.
• Organized meetings, conference calls, in-house seminars and external events.
• Led a high-performing IS PA team across global operations, setting and measuring SMART goals, conducting regular coaching, and achieving measurable performance improvements.
• Played a critical role in ensuring 100% compliance for global IS team training, contributing to successful ISO 27001 audit adherence.
• Key member of the IS Philippines Leadership Team, contributing to strategic decisions and overseeing IS operations across the region.

• Screened incoming phone calls and relayed detailed messages.
• Smoothened HR processes, utilising PeopleSoft to access, process and manage all recruitment-related data.
• Handled confidential materials with utmost discretion, ensuring privacy and security at all times.

• Provides high-level administrative support to the Senior Vice-President (Global) and Vice-President (PH) of the Human Resources Department, ensuring seamless daily operations and strategic assistance.
• Demonstrates extensive coordination of complex calendars, schedules, and high-priority meetings for both executives, optimizing time management and prioritization.
• Manages all aspects of domestic and international travel and event planning.
• Prepares comprehensive meeting agendas, accurately records, and transcribes detailed minutes, ensuring clear documentation and actionable follow-ups.
• Handles and processes expense reports.
• Scheduled meetings, conferences and appointments.

• Managed complex calendars for the Directors; Scheduling executive appointments and meetings (includes accepting and sending out invites on behalf of the Directors and maintaining virtual room access)
• Facilitates team meetings and in-charge of the minute-taking
• Managed complex travel arrangements to ensure seamless business trips for executives including visa application.
• Sourced and ordered office supplies within allocated budget.
• Responsible for reviewing and approving of the teams travel requests and expense reports and reimbursements
• Monitors time tracking for the team and ensures 100% compliance
• Maintains SharePoint activities with regards to business needs
• Created expense reports with matching receipts.