Summary
Overview
Work History
Education
Skills
Professional Summary
Accomplishments
References
Websites
Software
Timeline
Generic
CHARBEL LAHOUD

CHARBEL LAHOUD

Sales Manager
Beirut

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Sales Executive

Rymco
04.2022 - Current
  • Achieved Sales Targets: Consistently met or exceeded monthly and annual sales quotas.
  • Customer Relationship Management: Developed and maintained strong relationships with clients.
  • Product Knowledge: Demonstrated in-depth knowledge of vehicle specifications, features, and benefits, effectively communicating this information to customers.
  • Negotiation Skills: Successfully negotiated sales terms and financing options, ensuring customer satisfaction and profitability.
  • Team Collaboration: Client Outreach & Lead Generation: Made an average of 50+ sales calls per day, converting approximately 18–20% into qualified leads and driving higher showroom traffic.

Assistant Manager

DIMA Company Zoghzoghi Group
11.2013 - Current
  • Contributing with the opening of Nicolas Wine and Spirits store in Abdel-Wahab Ashrafieh.
  • Studied in France for around two months with company named Nicolas which has more than 854 store around France to become Sommelier.
  • Teaching Clients courses about wine
  • Selling Wine and Spirits to Restaurants, Pubs, Resto-pubs and Hotels.

Assistant Store Manager

Al Darwish Holding Company-Fashion Division
07.2011 - 07.2013
  • Greeted an average of 50+ customers daily, courteously addressing product information needs and improving satisfaction levels.
  • Executed cross-selling strategies, resulting in a 12% increase in average transaction value. Merchandised goods and replenished stock as needed.
  • Managed product displays and replenished stock, ensuring 100% shelf availability and attractive visual presentation.
  • Operated cash counter efficiently, processing up to €5,000+ in daily transactions with zero discrepancies.
  • Achieved top scores in brand knowledge competitions, ranking in the top 5% among sales staff.
  • Executed follow-ups to ensure 95%+ on-time resolution of operational challenges.
  • Identified and resolved stock discrepancies, reducing reporting errors by 15%.
  • Prepared detailed weekly and monthly reports to support sales forecasting and stock planning.
  • Executed follow-ups to ensure timely resolution of operational challenges.

Assistant at Boutique VINEYADRS

DIMA Company Zoghzoghi Group
11.2010 - 01.2011
  • Assisted in initiating and opening Vineyards Wine Store, ensuring smooth setup of operations and customer-ready environment.
  • Gained hands-on knowledge in wine tasting and food pairing through mentorship with an in-house Sommelier, enhancing customer recommendations.
  • Demonstrated flexibility by quickly mastering 3+ new software applications, streamlining daily tasks and sales operations.
  • Planned and executed quarterly team-building events, improving staff engagement and contributing to a 15% increase in employee satisfaction scores.

Assistant Manager

Rodeo Drive
09.2009 - 11.2010
  • Welcomed and supported an average of 50+ customers daily, ensuring personalized assistance and a positive shopping experience.
  • Optimized floor layout and product placement, contributing to a 10% increase in inventory turnover.
  • Managed customer interactions, efficiently resolving issues while leveraging positive feedback to strengthen loyalty.
  • Maintained strong relationships with VIP customers by providing exclusive updates on new arrivals and promotions, boosting repeat sales.
  • Oversaw stock arrangement and facilitated timely reception of shipments, ensuring 100% product availability.
  • Successfully launched Armani Exchange in Beirut Souks.
  • Opened Rodeo-Drive Men store in Downtown Beirut.
  • Launched Rodeo-Drive Women store in Downtown Beirut.
  • Opened Tom Ford flagship store in Downtown Beirut.
  • Managed launch of Rodeo-Drive Men & Women stores in Beirut Souks.

Sales Consultant

Harvey Nichols, Al Tayer Group
03.2008 - 08.2009
  • Facilitated daily customer interactions and services, ensuring a high-quality shopping experience in a luxury retail environment.
  • Handled sales transactions, replenished stock, and organized merchandise displays, contributing to a consistent 8–10% increase in weekly sales.
  • Addressed and resolved customer complaints with efficiency, maintaining a 95%+ customer satisfaction rate.
  • Directed inventory control, coordinated product transfers, and processed goods receipts with 100% accuracy, reducing stock discrepancies.
  • Successfully managed relationships with renowned luxury designers such as Christian Dior and FENDI, enhancing brand visibility and strengthening store market presence.

Education

Bachelor Degree - Hotel Management

Lebanese University
BEIRUT - LEBANON
02.2007

Skills

  • Communication Skills

  • Ability to work under pressure

  • Networking Skills

  • Time management

Market research & competitor analysis

Meeting and exceeding sales targets

POS systems & digital sales platforms

B2B and B2C sales experience

Professional Summary

Results-driven Sales & Customer Service Specialist with extensive experience in automotive sales, luxury retail, and high-end customer engagement. Proven track record in exceeding sales targets, generating leads, and closing deals in both B2B and B2C environments. Skilled in VIP client management, product demonstration, negotiation, and upselling, with hands-on expertise in representing premium brands. Experienced in launching stores, optimizing sales floors, and managing inventory, ensuring operational excellence and customer satisfaction. Adept at building long-term relationships with clients and business partners, driving revenue growth, and expanding market presence internationally.

Accomplishments

  • Promoted to Assistant Manager at Harvey Nichols within 3 months for exceptional performance and leadership skills.
  • Received Achievement Certificate from Harvey Nichols, personally signed by CEO Mrs. Cherine Khatib, recognizing outstanding sales performance and client engagement.
  • Certified Sommelier after specialized training in France, with expertise in wine tasting, judging, and food pairing.
  • Appointed Store Manager at DIMA Company, overseeing daily operations, sales targets, and team performance.

References

AVAILABLE UPON REQUEST

Websites

Software

CRM Software: Salesforce, HubSpot, Zoho CRM – proficient in managing leads, tracking sales, and reporting

Microsoft Office Suite: Advanced Excel (pivot tables, VLOOKUP, data analysis), Word, PowerPoint

Analytics & Reporting: Skilled in generating sales reports, forecasting, and KPI tracking

Sales Tools: LinkedIn Sales Navigator, Google Workspace, and email marketing platforms

Timeline

Sales Executive

Rymco
04.2022 - Current

Assistant Manager

DIMA Company Zoghzoghi Group
11.2013 - Current

Assistant Store Manager

Al Darwish Holding Company-Fashion Division
07.2011 - 07.2013

Assistant at Boutique VINEYADRS

DIMA Company Zoghzoghi Group
11.2010 - 01.2011

Assistant Manager

Rodeo Drive
09.2009 - 11.2010

Sales Consultant

Harvey Nichols, Al Tayer Group
03.2008 - 08.2009

Bachelor Degree - Hotel Management

Lebanese University

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CHARBEL LAHOUDSales Manager