Cedric Mfoula
Employé Polyvalent
Suresnes
Summary
Dynamic Client Service Coordinator with a proven track record at BAM, enhancing customer retention through exceptional communication and client relationship building. Skilled in data analysis and adept at fostering positive client relations, I have successfully managed multiple accounts, driving improvements in service delivery and team productivity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Client Service Coordinator
BAM
06.2017 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Provided feedback on product/service features from a customer perspective, helping inform decisions regarding future enhancements or updates.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
Benevole
Hope Art Africa
Douala
03.2015 - 07.2022
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
Education
LICENCE - Droit Public
Université Yaoundé II
Yaounde 10.2013 - 09.2016
High School Diploma -
Lycée St Martin De France
Pontoise, France 04.2001 -
Skills
Interests
Timeline
Client Service Coordinator
BAM
06.2017 - 06.2022
Benevole
Hope Art Africa
03.2015 - 07.2022
LICENCE - Droit Public
Université Yaoundé II
10.2013 - 09.2016
High School Diploma -
Lycée St Martin De France
04.2001 -
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