Cécilia CORNU
Berre les Alpes
Summary
Experienced professional in customer service with a passion for travel and a keen interest in multicultural experiences. Seeking to re-enter the flight attendant profession to utilize dynamic, natural empathy and a can do attitude along with a proven interpersonals skills and handling complex situations calmly.
Overview
16
16
years of professional experience
Work history
Hotel / Restaurant Manager
La Petite Contoise
Contes 06390
2021.03 - 2024.10
- Maintained a good social climate, fostered positive communication, and motivated teams.
- Managed stress and demonstrated versatility.
- Organized and supervised restaurant service to ensure customer satisfaction.
Assistant restaurant manager
Le Gourmand / La Pagode
Valberg 06470 / Villeneuve Loubet 06270
2019.05 - 2021.02
- Recruited, trained, and supervised staff to ensure quality customer service.
- Anticipated dysfunctions and paced changes effectively.
Cabin crew member
Emirates Airline
Dubai
2015.06 - 2018.06
- Ensured passenger safety and comfort throughout flights.
- Created an unforgettable experience for customers.
- Worked with diverse and cosmopolitan crews.
- High standard service.
Head waiter
Black by Ezard
Sydney, Australie
2014.04 - 2015.03
- Provided high-end customer service and maintained discipline and rigor.
- Team spirit.
Head waiter
SQPR restaurant
Auckland, Nouvelle Zélande
2013.05 - 2014.04
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Resolved customer complaints promptly, fostering a positive dining environment.
Head waiter
Stars n' Bars
Monaco
2011.08 - 2012.11
- Effective communication in a multicultural team.
Lead hostess
Chef de France, Walt Disney World
Orlando, USA
2010.07 - 2011.07
- Engaged in a year-long work contract in Florida.
- Welcoming customers following Walt Disney World rigorous rules.
- Managed high-stress restaurant services.
- Managed a team of 6 hostesses.
Bartender
Déjà Vu Bar
Reading, Angleterre
2009.09 - 2010.05
- Recommended drinks to customers, increasing overall sales.
- Improving my English.
- Rigor and organization.
Au Pair
Aupair World
Reading, Angleterre
2008.09 - 2009.06
- Learning how to become reliable and responsible.
- Working in a new environnement.
- Disponibility, flexibility and adaptability.
Education
CCA Cabin Crew Attestation
Air Training Academy
Morlaix, FranceA Levels -
Lycée Guillaume Apollinaire
Nice, FranceSkills
- Team player
- Rigorous
- Reliable
- Adaptable
- Empathetic
- Open minded
- Cheerful
- Patient
Languages
French
Native
English
Upper intermediate (B2)
Additional Information
- Up-to-date cabin crew medical examination
Affiliations
- Traveling
- Volunteering at Animal Shelters
- Cultural Exploration
Timeline
Hotel / Restaurant Manager
La Petite Contoise
2021.03 - 2024.10
Assistant restaurant manager
Le Gourmand / La Pagode
2019.05 - 2021.02
Cabin crew member
Emirates Airline
2015.06 - 2018.06
Head waiter
Black by Ezard
2014.04 - 2015.03
Head waiter
SQPR restaurant
2013.05 - 2014.04
Head waiter
Stars n' Bars
2011.08 - 2012.11
Lead hostess
Chef de France, Walt Disney World
2010.07 - 2011.07
Bartender
Déjà Vu Bar
2009.09 - 2010.05
Au Pair
Aupair World
2008.09 - 2009.06
CCA Cabin Crew Attestation
Air Training Academy
A Levels -
Lycée Guillaume Apollinaire