Catherine El Khomri
Kanfen
Summary
Reliable professional with focus on client service and relationship management. Skilled in resolving customer issues swiftly while maintaining high levels of satisfaction. Utilises strong communication and problem-solving abilities to enhance client experiences and foster loyalty.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work history
Client Service Representative
Ampacet Europe
Luxembourg
03.2024 - Current
- Strengthened client relationships by providing exceptional service.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Processed orders accurately, enhancing company reputation.
- Demonstrated excellent multitasking abilities whilst handling multiple clients simultaneously.
- Built positive customer rapport through friendly, professional communication.
- Managed client queries for ensuring swift resolution.
Customer Success Manager
SoftwareOne
Luxembourg
06.2023 - 03.2024
- Ensured on time order deliveries
- Cultivated lasting client relationships through personalised service approach.
- Coordinated support team for improved customer satisfaction rate.
- Strengthened customer relationships by addressing queries and concerns promptly.
Client Service Representative
Signode
Luxembourg
07.2022 - 05.2023
- Managed client queries for ensuring swift resolution.
- Processed orders accurately, enhancing company reputation.
- Handled all calls professionally, elevating brand image.
- Entered, updated and removed customer information to keep accounts current.
Real Estate Agent
ERA
Mouans Sartoux, France
04.2017 - 04.2022
- Conducted market research to provide accurate property valuations.
- Drafted detailed descriptions of properties for online listings to attract potential buyers.
- Assessed client needs and financial abilities, offering tailored advice accordingly.
- Negotiated successful property deals by building strong relationships with clients.
- Arranged mortgage consultations to assist clients in understanding their financing options.
- Promoted properties via various advertising mediums, increasing visibility in the market.
Customer Services Specialist
CSC
Sophia Antipolis, France
04.2015 - 01.2017
- Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Handled customer queries via telephone and email, ensuring clear communication.
Account Manager
CetrelSecurities
Luxembourg
09.2013 - 01.2015
- Established strong rapport with clients through regular communication.
- Managed business relationships to ensure loyalty and long-term commitment.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Contract Manager
Vodafone Roaming Services
Luxembourg
08.2009 - 04.2013
- Led cross-functional teams to achieve project goals on time.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
- Negotiated contract terms for maximised client benefit and profit.
Wholesale trading Negociator
Tele2
Luxembourg
05.2007 - 07.2009
- For establishing long-term partnerships, identified and pursued strategic alliances with potential clients.
- Conducted detailed research for better understanding of market trends.
- Managed the complete negotiation process from initiation to closing deals for added value for all parties involved.
Education
International Business Diploma - International Business
Kedge Business School
09.1997 - 07.2001
BA(Hon) - Business
University of Portsmouth
09.1997 - 07.2001
Skills
- Autonomy
- Commercial negociations
- Active listenner
- Strong organisational skills
- Team player
- Proactive mindset
- Strong communication skills
Languages
French
Native
English
Fluent
Additional Information
Discovery travels
Interior decoration
Gastronomy and family cooking
Timeline
Client Service Representative
Ampacet Europe
03.2024 - Current
Customer Success Manager
SoftwareOne
06.2023 - 03.2024
Client Service Representative
Signode
07.2022 - 05.2023
Real Estate Agent
ERA
04.2017 - 04.2022
Customer Services Specialist
CSC
04.2015 - 01.2017
Account Manager
CetrelSecurities
09.2013 - 01.2015
Contract Manager
Vodafone Roaming Services
08.2009 - 04.2013
Wholesale trading Negociator
Tele2
05.2007 - 07.2009
International Business Diploma - International Business
Kedge Business School
09.1997 - 07.2001
BA(Hon) - Business
University of Portsmouth
09.1997 - 07.2001
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