CAROLINE PIERRE JEAN
Port Louis
Summary
Customer-focused hairdresser and salon professional with experience in styling, nail services, reception support, and appointment coordination. Known for advising guests on treatment choices, maintaining service standards, and supporting smooth day-to-day salon operations through strong communication, organization, and product knowledge.
Overview
4
4
Languages
16
16
years of professional experience
Work History
Senior Hairdresser
seadream yacht
cruise
12.2024 - 10.2026
- Styled guest hair in SeaDream Yacht Salon using luxury techniques. in SeaDream Yacht Salon using luxury onboard service standards.
- Advised passengers on cuts, color, and treatments tailored to enhance their cruise experience.
- Welcomed spa guests with friendly, professional front desk service, ensuring a positive first impression.
- Answered calls to assist spa guests with inquiries. and booked appointments through spa scheduling systems.
- Delivered manicures and pedicures for salon clients.
SPA AND SALON MANAGER
GET NAIL SPA LOUNGE & THANIELLE COIFFURE
01.2023 - 03.2024
- Directed marketing initiatives to enhance client engagement and attract new customers.
- Developed short-term and long-term goals for staff to optimize performance and growth.
- Met with customers to discuss upcoming events and style requirements.
- Monitored expenses and revenue to ensure budget alignment.
- Processed client payments accurately from clients to track daily transactions.
- Prepared equipment and materials to teach sessions for beautician trainees.
NAIL TECHNICIAN & HAIRDRESSER
OCEAN VIEW MONACO(MSC CRUISES)
12.2014 - 11.2022
- Introduced signature services, enhancing customer experience and driving overall sales growth
- Met with clients to discuss needs, service preferences and special requests
- Received recognition from management for providing exceptional customer service
- Trained less experienced staff on performing treatments and interacting with guests
- Provided friendly, efficient service to customers, effectively resolving challenging situations to maintain high satisfaction levels
- Managed spa reception area, greeting and welcoming guests to ensure satisfaction and a positive first impression
- Kept detailed inventory list of supplies of dollars worth of merchandise
NAIL INSTRUCTOR
GLAM ESTHETICS ACADEMY
01.2021 - 01.2022
- Curated online resources to enhance course material and support student learning
- Created oral and written assessment strategies to effectively evaluate student abilities
- Evaluated students to uncover learning deficiencies and devise improvement plans
- Observed and evaluated student performance and development.
- Streamlined management and organization of class records and reports for improved accessibility
- Assisted at glam esthetic academy
Nail Specialist
NAIL LOUNGE
01.2014 - 10.2014
- Provided daily nail services to over 10 customers, ensuring high-quality gel, acrylic, and natural manicures.
- Collaborated with team members to streamline bookings, inventory, and appointment system, enhancing customer satisfaction
- Trained and mentored junior employees on performance strategies and customer service to improve client interactions
Hairdresser
ESPACE BEAUTEE
01.2011 - 01.2012
- Trimmed, cut, and shaped hair and hairpieces to achieve customer desired look.
- Recommended treatments and styles to enhance customer appearance and align with fashion choices.
- Assessed customer hair texture, treatment history, and desired outcome to recommend tailored services.
Education
Certificate of Higher Education - PROFESSIONAL EYELASH EXTENSION
PLOYSAI STUDIO
MAURITIUS02-2022
Diploma of Higher Education - NAIL TECHNOLOGY, NAIL EXTENSIONS
MARION HAIR CLUB ACADEMY
Mauritius12-2012
HAIRDRESSER, BEGINNERS IN HAIRDRESSING B1 -
MARION HAIR CLUB
MAURITIUS07-2012
High School Diploma - MAKE UP
MAKE UP MAKE UP PRO ACADEMY
03-2012
HIGH SCHOOL CERTIFICATE - GSE
LONDON COLLEGE
MAURITIUS12-2009
Skills
- Customer training
- Product knowledge
- Client engagement tactics
- Upselling
- Training coordination
- Team leadership
- Active listening
- Verbal communication
- Multilingual communication
- Confidence
Personal Information
Nationality: Mauritian
Languages
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Italian
Elementary (A2)
A2
Spanish
Beginner
A1
Timeline
Senior Hairdresser
seadream yacht
12.2024 - 10.2026
SPA AND SALON MANAGER
GET NAIL SPA LOUNGE & THANIELLE COIFFURE
01.2023 - 03.2024
NAIL INSTRUCTOR
GLAM ESTHETICS ACADEMY
01.2021 - 01.2022
NAIL TECHNICIAN & HAIRDRESSER
OCEAN VIEW MONACO(MSC CRUISES)
12.2014 - 11.2022
Nail Specialist
NAIL LOUNGE
01.2014 - 10.2014
Hairdresser
ESPACE BEAUTEE
01.2011 - 01.2012
Certificate of Higher Education - PROFESSIONAL EYELASH EXTENSION
PLOYSAI STUDIO
Diploma of Higher Education - NAIL TECHNOLOGY, NAIL EXTENSIONS
MARION HAIR CLUB ACADEMY
HAIRDRESSER, BEGINNERS IN HAIRDRESSING B1 -
MARION HAIR CLUB
High School Diploma - MAKE UP
MAKE UP MAKE UP PRO ACADEMY
HIGH SCHOOL CERTIFICATE - GSE
LONDON COLLEGE