Carole TCHEPGAG NGUIEKEP

• Analysis customer complaints and tracking tickets
• Monitoring faults Transmission and associated reporting
• Real-time incident analysis and management
• Handling complex incidents and providing Level 2 support
• Identifying the consequences of malfunctions on the Railway Radio service
• Railway Radio Service Performance Monitoring
• Working with the Rail Telephony Support Unit to manage complaints and network upgrades

• Help define new offers requested by marketing teams
• Guaranteed service design linked to these end-to-end offerings from a technical perspective.
• Steering the implementation of new offers in project mode (network and IS adaptation, processes), in
compliance with costs, deadlines and quality of service
• Fostering teamwork in close collaboration with the Group's various technical entities
• Reporting to facilitate decision-making in ad-hoc committees
• Treatment of projects relating to technical services for 5G and the enterprise market
• Proposal strength and facilitation of critical meetings

• Management of developments on the transmission network
• Management of corrections and optimization of transmission network configurations

• Analysis of 2G/3G/4G radio KPIs at day+1
• Remote resolution actions on hardware equipment
• Monitoring the recurrence of degraded sites in its dedicated area: analysis and proposed action plan for the most recurring sites
• Capitalization and sharing of good practices

• Analysis of indicators of sites in drift following Network Operations
• Analysis of equipment alarms
• Initiating corrective actions to maintain network performance
• Management of the field workers
• Handling customer complaints (indicator analysis/coverage study)

• Receiving customer calls on Hotline
• Creation and monitoring of incident tickets according to the offer
• Executing various orders on Huawei routers and other customer equipments

• Analysis of ADSL network customer complaints
• Management of various operations and technical interventions for clients
• Flow management and monitoring of stock status of ADSL Internet Service Providers tickets
• Analysis of 2G/3G MVNO and mobile customers complaints

• Management and management of network incidents
• Responsible for incidents of de-securing local Radio Loop impacting third-party operators and/or suppliers

• Study of consumer radio coverage
• Evaluation of loss of traffic when deleting a radio site in the
network:
• Integration of sites in the network
• Deployment of dedicated corporate coverage